The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that the Client Services and Education team has helped welcome three new credit unions into the CU*BASE processing system in the 2020 calendar year; Santee Cooper CU, Ingersoll-Rand FCU, and TLCU Financial. The team has invested over 340 hours into teaching various classes designed to…
The July membership Cooperative Campaign is now available for purchase in the CU*Answers store. Along with the July Cooperative Campaign, CU*Answers is including a free campaign featuring a thank you to members. The additional campaign includes web, Facebook, and mobile app banners. The July campaign celebrates the financial freedoms that credit unions provide with a…
The CU*Answers SettleMINT EFT Team converted over 1,500 credit card loans for Empire One Federal Credit Union to CU*BASE online credit card platform. Empire One Federal Credit Union, located in West Seneca, NY, brought their credit card portfolio in-house. “A major benefit for credit unions moving to the online credit card platform is that their…
AdvantageCIO, the strategic technology consulting division of CU*Answers, recently announced a new bundled offering: Managed Vulnerability Services. “We’ve had a lot of credit union client requests for help with more frequent internal and external vulnerability testing and reporting,” said Matt Sawtell, VP of Managed Technology Services. “Along with that we’re also getting requests to help…
CU*Answers Network Services (CNS) recently announced that starting in June 2020, it is offering an annual tune up to all Complete Care clients. The tune up reviews a client’s managed environment against ever evolving best practices and then engages senior technical resources to review with the client and make adjustments to improve security posture, performance…
CU*Answers recently announced that its Developer’s Help Desk (DHD) completed 81 custom projects during its second fiscal quarter, including two recent 3rd party vendor integrations. These vendor integrations included: Augeo (Statement Print Rewards) – CU*Answers offers a product which facilitates the printing of Augeo rewards on CU*BASE member statements. Van Wagenen Financial Services – CU*Answers…
The West Michigan-based cooperative CUSO CU*Answers recently upgraded all of its older flash videos to a non-flash version, which means a much greater level of compatibility with different browsers and devices. The upgrade was performed on 112 online course videos. Technical Writer Amethyst Schott, one of the CU*Answers staff members responsible for video production and…
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that a program coined as the Transition Group continues to make a very positive impact on new clients. “The Transition Group is comprised of talented individuals from the Client Services and Education Team, designed to provide on-going training to our new clients on a weekly…
The Lender*VP Collections team at CU*Answers has added another client to their expanding list bringing the current total to 24. $181M-BlueOx Credit Union based in Michigan has over 22,000 members. “We are excited to see credit unions reaching out to us for all types of reasons including restructuring,” said Jerry Collins, the collections manager. The…
With the 20.04 CU*BASE release, CU*Answers introduced the Release Resource Companion, giving their clients yet another tool to learn about the release. The Release Resource Companion was created to fulfill a client request for more detailed information about the documentation efforts related to major releases. So far, the response from clients has been very positive.…