CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the six-month average send rate for Client News emails sent from July 1st through December 31st of 2022. In total, CU*Answers sent out 377 emails, an increase of 23 from the 354 Client News items sent out during the same time frame in 2021. 362…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the six-month statistics for alert items posted between July 1st and December 31st of 2022. In total, CU*Answers posted 131 alert items 50 of these were posted in Q3 and another 81 were posted in Q4. Breaking these figures down month-by-month, July saw 22 alerts…
West Michigan-based cooperative CUSO CU*Answers recently celebrated launching a mobile app for its 300th credit union client. In 2015, CU*Answers first announced the introduction of a new mobile application development team. Over the years, the teams has grown and evolved into the Mobile Technologies Group (MTG) known today whose Mobile App 6.0 has been extremely…
The CU*Answers SettleMINT EFT Team converted over 750 credit card loans for Limestone Federal Credit Union to CU*BASE online credit card platform. Limestone Federal Credit Union, located in Manistique, MI, brought their credit card portfolio in-house. “One of the best benefits for credit unions moving to the online credit card platform is that their staff…
On December 8, the CU*Answers Imaging Solutions team hosted a “Conversations On…” event to discuss ITM (Interactive Teller Machine) authentication methods. “Conversations On…” is a new way for CU*Answers’ credit unions to interact with the CUSO and their peers. This new series of events hosted by CU*Answers will take traditional focus groups to a whole…
Filer Credit Union has launched a new and improved website, with a focus on user experience. The website features a chat function that allows members to easily get in touch with the credit union, as well as a mobile-friendly design. Rotating banners showcase popular products and services, and featured rates and modern icons make it…
West Michigan-based cooperative CUSO CU*Answers recently celebrated the two-year anniversary of its Innovation Center’s opening. The Innovation Center, located in Las Vegas, Nevada, was opened to provide the core data processer with a base of operations in the western United States. Lorie Morse, Vice President of Integrated Technologies & Innovation Center, moved out to Nevada…
The CU*Answers Conversions team converted 16,578 members for Pheple Federal Credit Union to the data processor’s CU*BASE® platform in November. Pheple Federal Credit Union, located in Greensburg, PA converted from the Fiserv Galaxy platform. In addition, the $116M credit union also belongs to the rkGoBig CUSO.
For one week, from November 6-13, credit unions on the CU*NorthWest and CU*SOUTH core processing CU*BASE platform operated from systems at the secondary data center in Kentwood, MI as part of a robust high-availability (HA) program. On Sunday evening, November 13, recovery teams performed procedures to return core processing to the production data center in…
The CU*Answers Conversions team converted over 15,000 members for Jeep Country Federal Credit Union to the data processor’s CU*BASE® platform mid-October. JCFCU, located in Toledo, OH converted from CU-Interface’s mPowered platform. The $77M credit union represents the 23rd Ohio credit union to join the CU*Answers family.