CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the first Member Services day. Fifty people attended the first training session this year on January 19th. Lani Lowing, Education Team Lead stated, “This four-hour collaborative course combining different pieces of the member service responsibilities, like open and closing memberships and maintenance, is a great…
Recently, Ripco Credit Union engaged with the Earnings Edge and Lender*VP team for a management tune-up. Within this style of tune-up experts from the Earnings Edge and Lender*VP team work together to highlight software that may not be being used to its full potential and to identify tools that can assist the credit union to…
Deb Slavens, VP of IT from BlueOx Credit Union, recently joined the ranks of the Asterisk Intelligence team with the intention of forming a CUSO that is focused on assisting credit unions with their data resources and how they can best use them. This partnership between Asterisk Intelligence, a division of CU*Answers, and BlueOx Credit…
Asterisk Intelligence, a data analytics team at CU*Answers which provides business intelligence consulting, fulfillment, and educational services to credit unions, recently added Key Performance Indicators Operational Consulting to their bench of professional service offerings. KPI Operational Consulting engagements take a three-pronged approach to manufacturing value: awareness, education, and data monetization. “We want to empower credit…
In the last four months Morning Star Baptist FCU, Centerville Clinics Employees FCU, Penn Hills Municipal FCU, Valley Pride FCU, and Post-Gazette FCU all converted to the data processor’s CU*BASE® platform. The credit unions are located in Pennsylvania and converted from the AMIS software. They represent the first five credit unions to join the CU*Answers…
In the last four months Morning Star Baptist FCU, Centerville Clinics Employees FCU, Penn Hills Municipal FCU, Valley Pride FCU, and Post-Gazette FCU all converted to the data processor’s CU*BASE® platform. The credit unions are located in Pennsylvania and converted from the AMIS software. They represent the first five credit unions to join the CU*Answers…
The CU*Answers Conversions team converted over 29,000 members for SPC Credit Union to the data processor’s CU*BASE® platform on November 1st 2020. SPC CU, located in Hartsville, SC, converted from the Fiserv Galaxy platform. The $196M credit union represents the 8th credit union in the rkGoBig CUSO joining the CU*Answers family.
Asterisk Intelligence, a data analytics team at CU*Answers which provides business intelligence consulting, fulfillment, and educational services to credit unions, has recently completed an explorative analysis commissioned by Cumberland County FCU. The analysis examined available data on branch activity, studying the members who visit a branch and the transactions which occur at a branch. The…
As of Friday, January 15, CU*Answers’ credit unions were upgraded to the TLC 360 Learning Center. Lani Lowing, Client Services and Education Team Lead states, “We hope the credit unions enjoy the new, updated look while still maintaining the same functionality they are accustomed to.” The biggest difference for clients is new icons located at…
Lauderdale County Teachers Credit Union (Florence, AL) recently converted to CU*Answers Item Processing for their member check processing. As a core CU*BASE client of CU*SOUTH, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform. The credit union will…