Asterisk Intelligence, a data analytics team at CU*Answers which provides business intelligence consulting, fulfillment, and educational services to credit unions, has recently completed an explorative analysis commissioned by Cumberland County FCU. The analysis examined available data on branch activity, studying the members who visit a branch and the transactions which occur at a branch. The…
As of Friday, January 15, CU*Answers’ credit unions were upgraded to the TLC 360 Learning Center. Lani Lowing, Client Services and Education Team Lead states, “We hope the credit unions enjoy the new, updated look while still maintaining the same functionality they are accustomed to.” The biggest difference for clients is new icons located at…
Lauderdale County Teachers Credit Union (Florence, AL) recently converted to CU*Answers Item Processing for their member check processing. As a core CU*BASE client of CU*SOUTH, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform. The credit union will…
West-Michigan based cooperative CUSO CU*Answers recently announced that as of January 18, the Client Services and Education Team has promoted Ashley Fryling, Client Services and Education Representative I to Client Services and Education Representative II. Vice President Laura Welch-Vilker said, “We have watched Ashley grow and flourish in her level 1 position, she has worked…
Daily log management (DLM) services provided by AuditLink, the audit and compliance division of CU*Answers, continue to draw interest. Marvin Johnson, AuditLink Manager reflected on this and noted, “we breached the 100-client mark last year and started fiscal 2021 strong, signing three credit unions with one more onboarding next month.” Johnson continued, “it’s exciting to…
CU*Answers has officially opened the nomination process for its annual stockholder election, that will occur on Wednesday, June 16th. Each year the 100% credit union-owned CUSO holds an annual election for opportunities to run for a seat on its board of directors. The meeting will take place at the JW Marriott in Grand Rapids, Michigan…
CU*Answers recently announced the release of the 2021 revision of their Business Continuity Plan (BCP). Updated every six months and approved by the Board of Directors annually, this document is published for review by credit unions on the CU*BASE platform as part of their vendor management program. As a core data processor for a network…
CU*Answers shows its commitment to ongoing client training by hosting University Weeks, which consist of a variety of web conferences and classroom courses condensed into a week-long period (Monday through Friday). These weeks are offered once a quarter. Lani Lowing, Client Services and Education Team Lead, said, “I am happy to announce that the first…
CU*Answers announced its Developer’s Help Desk (DHD) volumes are expanding as the number of custom projects being completed and project requests submitted continues to grow. During its first fiscal quarter of 2021, 64 custom projects were fully completed, which included nearly 3,900 programming hours. Additionally, 112 custom project requests were submitted, which resulted in 96…
The Organizational Resource Development (ORD) Team of CU*Answers has successfully enhanced its HRIS by implementing a new benefit solution. In December 2020, the ORD Team completed the benefit implementation onto the Paylocity platform. This implementation allows for a fully integrated experience between the organization’s payroll and benefit platforms. The 2021 benefit open enrollment process was…