Late in 2019, the Federal Reserve Bank announced that it would be adding another ACH settlement window. Originally slated for the summer of 2020, the later settlement goes into effect on March 19, 2021. OpsEngine, the CU*Answers data center, began preparing for the new same-day ACH window at the time of the announcement. The CU*Answers…
River Valley Credit Union recently launched a new website. The site features modern & responsive promotional banners easily editable from within the site dashboard. A large header area with prominent logo, social icons, and branded call to actions is featured. This site also includes an area for featured products and blog posts for credit union…
Asterisk Intelligence, a data analytics team at CU*Answers which provides business intelligence consulting, fulfillment, and educational services to credit unions, has recently completed several engagements to assist CDFI-certified credit unions with compiling data for annual re-certification. Credit unions who are certified as a Community Development Financial Institution (CDFI) can receive federal funding up to hundreds…
Sentinel Federal Credit Union (Rapid City, SD) embarked on a new initiative to begin analyzing branch activity with renewed spirit in 2021. Their goal was to identify how members are being allocated to branches, and to ensure that their operations are consistent with their goals of truly understanding the details at each of their branches.…
CU*Answers announced that Cody Smith has joined the Earnings Edge team. Since joining, he has developed further interactions with current clients, and some that just joined the CU*Answers network. One of the main goals joining the team is to become a regular accounting live week support trainer. He has worked directly with post-conversion inquiries from…
The Earnings Edge team recently began its post release validation efforts. The Post Release Validation strategy was designed to assist and motivate credit unions to take advantage of newly released software from CU*Answers as well as to highlight software that a credit union may be interested in in the future. Most recently, the team went…
CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the first Member Services day. Fifty people attended the first training session this year on January 19th. Lani Lowing, Education Team Lead stated, “This four-hour collaborative course combining different pieces of the member service responsibilities, like open and closing memberships and maintenance, is a great…
Recently, Ripco Credit Union engaged with the Earnings Edge and Lender*VP team for a management tune-up. Within this style of tune-up experts from the Earnings Edge and Lender*VP team work together to highlight software that may not be being used to its full potential and to identify tools that can assist the credit union to…
Deb Slavens, VP of IT from BlueOx Credit Union, recently joined the ranks of the Asterisk Intelligence team with the intention of forming a CUSO that is focused on assisting credit unions with their data resources and how they can best use them. This partnership between Asterisk Intelligence, a division of CU*Answers, and BlueOx Credit…
Asterisk Intelligence, a data analytics team at CU*Answers which provides business intelligence consulting, fulfillment, and educational services to credit unions, recently added Key Performance Indicators Operational Consulting to their bench of professional service offerings. KPI Operational Consulting engagements take a three-pronged approach to manufacturing value: awareness, education, and data monetization. “We want to empower credit…