CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, recently hosted more than three-dozen industry professionals at its 11th Annual Sales Team Meeting at Watermark Country Club in Cascade, Michigan. The two-day meeting was focused on the tactical efforts of the CUSO’s core data processing and CU*Answers Management Services sales teams. This year’s event was…
At its August Board Planning Session, the Board of Directors of cooperative CUSO CU*Answers announced the completion of their succession project and have selected current CU*Answers President/COO Geoff Johnson as its new CEO effective October 1, 2021. Speaking on the matter, Chairman of the Board Scott McFarland said, “Geoff has been an invaluable member of…
Recently, the Earnings Edge Team visited Forest Area FCU regarding a review and refresh on the CU*BASE Cross Sales/Next Suggested product toolkit. During the visit, the Earnings Edge team: Reviewed and discussed the incentive programs already in place Reviewed the Tracker Memo Types and how they tie into the Cross Sales toolkit Discussed how the…
CU*Answers recently announced that it has published its 2022 Strategic Technology Plan as part of its 2022 Business Plan. The Strategic Technology Plan outlines CU*Answers’ high-level technical objectives over the next three business annuals and serves as a companion document to the CU*Answers Business Plan for those that wish to understand technical approaches to business…
Recently, the Earnings Edge team launched a webpage dedicated to Post-Release Validation (PRV). Within the webpage the team covers what PRV is; why it’s important; how to validate the data after a new software enhancement or fix; and upcoming projects that will require PRV after going live into the network. There are exciting enhancements that…
Recently a project was released to two credit unions as a Beta-type project. 1st Community FCU and Partnership Financial CU participated in validating a project related to schedule loan payments for lines of credit. Previously, when a LOC was paid off and EOM processing happened, the loan still showed a scheduled payment amount due in…
CU*Answers, the 100% credit union-owned data processing CUSO, announced the first webinar for a new quarterly series on CU*BASE’s Participation Lending software. The webinar will focus on various configurations available, exploring the benefits of using the Participation Lending software, and how the CU*Answers Earnings Edge team can help credit unions utilize the system. The first…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next free Education Express webinar will be held on Wednesday, September 8 from 4:00 PM ET to 4:30 PM ET. This month’s focus will be on monthly statement deadlines. Targeting Sage Direct statement clients, this webinar will show the Statement Insert/Mailing Instruction screen in CU*BASE,…
CU*Answers, the 100% credit-union owned cooperative CUSO, will hold a Collections Roundtable Recap on Thursday, September 9 from 4:00 PM – 5:00 PM ET. The Roundtable Recap web conference will review hot topics discussed at the most recent Collections Roundtable held previously on August 7th. The August 7th roundtable was an open discussion on collections…
West-Michigan based cooperative CUSO CU*Answers is excited to announce new video channel for CU*Answers’ OnDemand video library, where clients can train at their own convenience. The channel “Continuing Education for New Clients” is specifically designed to assist recent conversions in ongoing education. CU*Answers is a launching point for multimedia information and education and OnDemand is just…