CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, reported that it has completed its latest disaster recovery rollover test. These rollover tests are performed at least twice a year by the cooperative’s technical teams and involve moving their suite of online cloud services provided to more than 200 credit unions from its Kentwood, Michigan…
CU*Answers recently revealed a new format for the annual escrow analysis disclosure statement coming next month. The new design will make it much easier for the member to read and understand the statement. Shortages or overages and payment details are clearly identified, and a new coupon section is added for paying shortages. The updated escrow…
Asterisk Intelligence, a data analytics team at CU*Answers, is pleased to announce that credit unions who are users of the CU*BASE core processor now have the option to collect and analyze the full details of their online banking optics data. Online banking optics data records the features used and actions taken by users of It’s…
The Michigan Credit Union League held their Executive Summit Conference in beautiful Bay Harbor (Petoskey, MI) from September 15-17, 2021. The event was attended by CU*Answers all 3 days, and the data processor was able to talk with over 80 registered credit union attendees for the annual conference. CU*Answers also sponsored a Networking Break during…
CU*Answers recently announced that it has completed significant upgrades to its core networking infrastructure at its primary production facility. These included software upgrades to improve stability, security, and performance across the facility. “Data centers require constant care and feeding to stay relevant and secure,” said Chris Shelton, VP of Network Infrastructure. “Our facilities provide state…
West Michigan based CUSO, CU*Answers, announced a new offering from its Asterisk Intelligence Team. The Online Credit Card Scorecard allows a credit union with online credit cards to quickly grasp what activity is happening in their portfolio. The scorecard will show everything from interest and interchange income to increased member engagement and retention. There are…
CU*Answers, the 100% credit union owned cooperative based in Grand Rapids, Michigan, is preparing for the newest update to the CU*BASE data processing platform by holding a release review webinar. The release of CU*BASE GOLD will be deployed to Online and Site-Four credit unions on October 3rd and to Self-Processors on October 6th. The Client…
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, was an event sponsor at the 2021 Paul Bunyan Chapter Annual Golf Outing that took place at Crystal Mountain Resort on Tuesday, August 17. CU*Answers also registered a full team to help support the chapter. Credit union chapters play a strategic role in…
CU*Answers, the 100% credit union owned cooperative based in Grand Rapids, Michigan, is preparing for the newest update to the CU*BASE data processing platform. The release of CU*BASE GOLD will be deployed to Online and Site-Four credit unions on October 3rd and to Self-Processors on October 6th. As with any release to the CU*BASE data…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next free Learning Café session for Tuesday, September 28th from 3:00 PM ET – 4:00 PM ET. Account Executives with the Client Services and Education team, will cover a review and configuration of the A2A product. Account to Account (A2A) transfers allow for transfers between…