After years of preparation, CU*Answers has converted from its current check-processing software to eDOC Innovations CheckLogic Manager. For CU*Answers clients, this change will mean instant access to check images, immediate redeposit or collection actions for charge-back items, and on-demand reports. An added benefit of the switch includes new access to the Item Processing check image…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In April, FraudNet…
CU*Answers announced today the start of the voting period for its 2015 Annual Stockholders Election. In a communication sent to its 126 owners, CU*Answers is asking voters to fill 3 open seats on the CU*Answers Board of Directors, as well as to ratify three proposed changes to the CUSO bylaws. Included in the proposal are…
CU*Answers, the 100% credit union-owned cooperative CUSO, opened registration for its 2015 Annual Leadership Conference. This year’s theme is “Would you like fries with that?” To register and to find more information about the conference and golf outing visit the website. The CU*Answers teams are busy preparing for the June Leadership Conference being held at…
The CU*Answers Imaging Solutions team recently released their new Vault Manager Product to allow credit unions with an in-house imaging vault to monitor electronic documents as they flow from the workstation to the credit union’s chosen imaging vault. The product will also be used by CU*Answers staff administering the image vault for credit unions with…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that Texas-based FI-Mobile, LLC has become the first participant in its Premier Partner program. According to Xtend President Scott Collins, the CUSO started the new program “to re-enforce our commitment to the business plans of our strategic partners through joint marketing and business development activities.”…
CU*Answers, the 100% credit union-owned cooperative CUSO, now offers detailed credit score soft pulls as part of the most recent CU*BASE software release. This feature gives the credit union employee the ability to pull a detailed credit report on the desired member at any point in the member relationship. In the past this has not…
OpsEngine, the production and process design division of CU*Answers, has made important upgrades to its statement production processes for regular member and credit card statements. These changes have been the culmination of an ongoing project to revise statement production and processing routines to increase consistency and reduce processing time as an overall part of the…
Two CUSO partners, West Michigan-based CU*Answers and South Dakota-based Site-Four, recently completed the relocation of hot site disaster recovery support services for Harris County Federal Credit Union (Houston, Texas). “The successful transition of the Harris County FCU backup server from our data center in Grand Rapids to the Site-Four location in Yankton is the result…
CU*SOUTH announced the creation of CUSO Media Services, a video and graphic media production service focused exclusively on credit unions. CUSO Media Services helps credit unions reach a younger member demographic with the mission “Change the way they CU!” “More credit unions are recognizing the importance of video in their member communication strategy,” said CUSO…