West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that during the first year-end processing guide training in November, 95 participants attended and were taught by the Client Services and Education team. Over 60 attendees are anticipated to join the training on November 28, 2018. Lani Lowing, Education Team Lead said: “We are happy to…
As part of their 2019 Business Plan initiatives, CU*Answers recently kicked off a year-long research project to work with credit union leaders, business developers, and tactical units on designing new approaches to teller services for the future. The goal is to envision three distinct teller approaches: the traditional soup-to-nuts platform used today, a modern keep-it-simple…
As part of their 2019 Business Plan initiatives, CU*Answers recently kicked off a year-long research project to work with credit union leaders, business developers, and tactical units to solve today’s challenges around how credit unions act as internet retailers to sell products and services to their members. The goal is to determine a vision for…
CU*Answers held its first ever week-long CEO Strategic Developers Boot Camp event last week, November 5-9, 2018, at its offices in Grand Rapids, Michigan. The boot camp was a new format for an annual conference the CUSO presents to credit union CEOs, giving a unique opportunity for CEOs and their business development executives to participate…
As a CUSO serving 270 plus credit unions in 40 states, CU*Answers continually seeks ways to leverage the combined experience and expertise of each participant for the benefit of the network. In the area of technology, one method that has been successful involves getting credit union IT leaders together on a biannual basis to share…
Cherokee Strip Credit Union, located in Ponca City, Oklahoma, has recently updated their website. The new design is mobile responsive and includes several great features such as rotating banners, featured rates, news section, site search, and quick links to popular services. This new website greatly improves member experience by providing a modern website that will…
First United Credit Union recently launched a new website with the assistance of CU*Answers Web Services. The new design is responsive and has many great features including parallax scrolling, featured services, a direct login widget to It’s Me 247 Online Banking, and integrated site search. This new website greatly improves member experience by providing a…
The CU*Answers Conversions team converted 11,338 members for Heartland Federal Credit Union to the data processor’s CU*BASE® platform. Heartland FCU, located in Dayton, OH, converted from the Fiserv Galaxy platform. The $101M credit union represents CU*Answers’ 20th client credit union in Ohio.
CU*Answers announced that $128M Portland, Maine-based TruChoice Federal Credit Union recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution. TruChoice Federal Credit Union CEO Ken Acker said: “TruChoice Federal Credit Union is delighted to be working with CU*Answers for our core banking software.…
CU*Answers announced its Developer’s Help Desk (DHD) initiative is steadily growing as the volume of Design Studio (custom software) project requests being submitted continues to rise. During the fourth fiscal quarter of 2018, 53 Design Studio projects were fully completed, which represented over 1,100 programming hours. CU*Answers also said that for its recently completed 2018…