Xtend Data Analytics is hosting a webinar focused on wrap up code configuration, analysis, and usage on December 15th at 2:00PM ET. Wrap up codes are a tool in the CU*BASE core processing platform that are used at the end of a phone call to summarize what the interaction was about. During the webinar, Xtend…
West-Michigan based cooperative CUSO CU*Answers recently announced that from January through September 2020, 311 courses were coordinated and taught by the Client Services and Education Team. Lani Lowing, Education Team Lead added that 170 courses were coordinated for various teams within the organization—a total of 479 classes with 5,123 attendees. These events consist of CU*Answers…
As Xtend continues to grow internally, so does their client base. In July 2020, TruChoice Credit Union (Maine) made its Xtend debut. Xtend provides inbound member service assistance for TruChoice’s membership base of roughly 12,000, with assets totaling $171,757,706. “I know it’s only been a week, but we are happy with the way the team…
Xtend, a Grand Rapids, MI-based shared resource CUSO announced today that it has broken its previous record for call report assistance. The CUSO supports credit unions during call report months by partnering with the credit union to populate the 5300 Call Report. “We have put a very focused effort in ensuring our core products continue…
Expanded Daon-CU*Answers partnership enables contact-free member experience Daon, a global leader in biometric identity technology, and CU*Answers, the Grand Rapids, Michigan-based cooperative Credit Union Service Organization (CUSO), today announced CU*Answers will bring Daon’s IdentityX® Digital Onboarding product to over 350 of its member credit unions. With Digital Onboarding, credit unions can provide their members with…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, is excited to announce enhancements to their email platform. Xtend sends millions of emails annually for their 300 credit union clients. With the implementation of this new user-friendly platform, the approval process for email proofs is streamlined, increases effective communication among clients, and provides one source…
AuditLink, the audit and compliance division of CU*Answers, celebrated a stellar fiscal year in 2020 adding twenty-four new credit unions and CUSOs to its shared execution vendor management service offering. Jim Vilker, VP of Professional Services and AuditLink manager said, “we built this service based upon a cooperative mantra and have learned that vendor management…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced last week that the board has approved a new owner of the CUSO. Great Lakes Federal Credit Union (4,500 members, $54.7 M assets), which is based in Bay City, MI, will join the group of 80 owners who each share equal parts of ownership in…
CUSO Magazine announced that it has published its Winter 2020 edition, its fourth print edition. The magazine features twenty-four articles on topics affecting the credit union industry and the strategy decisions facing credit union staff daily. “Although CUSO Magazine is primarily a digital publication, our print editions help showcase to readers the breadth of the…
CU*Answers announced that with its 20.11 release of CU*BASE, if a credit union employee ever wondered whether a co-signer received a delinquency notice, it will now be easier than ever to find out. The Notice Tracker which records when a delinquent loan notice is produced on a loan account will now include an additional line…