AuditLink, the audit and compliance division of CU*Answers with deep expertise in financial fraud, and Fortress Plus, an industry-leading Fraud Management solution provider, have recently signed a partnership agreement to bring comprehensive software and services in the management and prevention of fraud to credit unions. AuditLink has been in the shared execution business for 9
“Do ya’ll have any fresh water at the credit union?” Not a normal question for a collection call center specialist, but these are not normal times in Texas and Louisiana. As the waters continued to rise, CU*SOUTH worked to add more support specialists to their call centers, while working with the management teams of 15
CU*Answers, a 100% credit union-owned CUSO, announced that Yellow Springs, Ohio-based YS Federal Credit Union had recently executed a contract to migrate its existing core data processing system over to CU*BASE®, the CUSO’s flagship solution in the spring of 2018. “Our team worked closely with Sandy (YS FCU CEO Sandra Hollenberg) and her team this
West Michigan-based cooperative CUSO CU*Answers is expanding the ability of its “Where Your Members Shop” dashboard. The enhancements come with the May 17.05 CU*BASE® release and will add some highly anticipated features to an already popular dashboard. The Where Your Members Shop dashboard, which breaks down member transaction activity by merchant/vendor, will now allow CUs
CU*Answers, the 100% credit union owned CUSO is now allowing accounting staff to sort the ACH daily exception work the way they want to see it. In an idea that sprang from the Xtend SRS team, the Work Daily ACH Exceptions feature in CU*BASE® will allow credit union staff to quickly and easily sort their
CU*Answers, the 100% credit union-owned cooperative CUSO, will provide their third annual Conversations on Compliance event hosted by AuditLink, the audit and compliance division of the CUSO. AuditLink’s own Jim Vilker and Marsha Sapino will be joined by Veronica Madsen from Howard & Howard Law for Business as they discuss topics such as beneficial ownership,
CU*Answers is adding the ability to track when a member requests a loan payoff quote in CU*BASE®. Credit unions will now have the ability to automatically generate a tracker when the payoff tool in Phone Operator is used. The payoff requests can then be routed to a loan officer or other employee for follow up.
CU*Answers recently announced that it will add with the 17.05 release of CU*BASE® the ability to use reason codes for why a member is applying for a new loan. This newest release of CU*BASE is available to all online CU*Answers credit unions for free on May 21st (in-house credit unions will receive the release June
CU*Answers is enhancing the ability to print envelopes for non-members. While printing an envelope for a member in CU*BASE® is a breeze, the process for printing an envelope for a non-member was not as simple. Thanks to an Idea Form submitted by Aeroquip Credit Union, as well as contributions from attendees at the quarterly Collections