West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that as of December 2018, the Client Services and Education team added another client services representative to the team. Laura Welch-Vilker, VP of Client Services and Education said: “Raquel Soyka has an extensive background in customer service, and we are thrilled to have her join the…
This week CU*Answers launched a development project that will add a new private communications channel where members using the It’s Me 247 online and mobile banking platforms will be able to send secure messages directly to the credit union via the CU*BASE® core processing platform. CUs can respond to messages directly through the core, with…
CU*Answers announced that it is now working with 15 chartering efforts, underway in multiple states, that have requested support from the cooperative CUSO and its de novo scholarship program. The program provides a 2-year waiver of all core processing fees, and includes CU*Answers’ home banking solution, It’s Me 247, and full-service mobile banking platform. “In…
The Organizational Resource Development (ORD) team of CU*Answers has begun the process of converting HR-related onboarding paper documents to an electronic format. With the help of eDOC Innovations’ eDOCSignature application, the ORD team is now able to send documents to all new employees electronically and receive their completed forms back prior to their start. Not…
On January 23, 2019, CU*Answers held its 7th annual corporate “Continuity Awareness Day”. This annual event is an essential component of their business continuity and incident response awareness program. “Launching our awareness campaign each January sets the tone for the remainder of the year,” said Jim Lawrence, vice president of Business Continuity. “It sends the…
The CU*Answers Client Services and Education team recently announced extended call support hours for clients. As of Wednesday, January 2nd, CU*Answers extended call coverage from 6pm ET to midnight. These new hours allow the CUSO to provide additional support to all client credit unions west of the eastern time zone, including clients in Hawaii. Laura…
AuditLink, the audit and compliance division of CU*Answers, celebrated a stellar year in 2018 adding 27 new credit unions and CUSOs to its shared execution vendor management service offering. Jim Vilker, VP of Professional Services and manager of AuditLink, said, “we built this service based upon a cooperative mantra and have learned that vendor management…
The CU*Answers Item Processing team, working with eDOC Innovations, successfully onboarded 74 mobile RDC clients in 2018. eDOC manages the technology for backend processing, archiving and transmitting image files to a variety of designated clearing houses. The role of the Item Processing team is to facilitate the RDC implementations into the eDOC CheckLogic software, provide…
NW Arkansas Federal Credit Union (Fayetteville, AR), Gulf Trust Federal Credit Union (Pascagoula, MS), Cherokee Strip Credit Union (Ponca City, OK) and Nebraska State Employees Credit Union (Lincoln, NE) have recently converted to CU*Answers Item Processing for their member check processing needs. As CU*Answers or CU*SOUTH clients utilizing CU*BASE® for their core software processing, the…
West Michigan-based cooperative CUSO, CU*Answers, is pleased to announce that Melissa Robinson has accepted the role of Managed Services manager. This new role will include Melissa overseeing both the SettleMINT EFT and Conversion teams. Melissa has an extensive background with CU*Answers starting in the Client Services team in 2000 then transitioning to the Conversions team…