In light of the CU*Answers Fall update that included a major security upgrade of Multi-Factor Authentication (MFA), Xtend’s Communication Team has created a campaign to help credit unions communicate the change to their members. When credit unions decide to turn on the feature, they should expect an influx of members reaching out for assistance or…
With Multi-Factor Authentication (MFA) becoming a popular topic among credit unions, Xtend is leading this conversation by pushing financial institutions to clean up their data before turning on the feature. In this effort, the Communications Team at Xtend has created an enhanced campaign to help credit unions encourage members to update their information. “The Data…
The CU*Answers Conversions team converted over 16,300 members for Bloom Credit Union to the data processor’s CU*BASE® platform in December. Bloom Credit Union located in Wyoming, MI converted from the Fiserv Spectrum Platform, bringing in assets totaling over $190M to the CU*Answers family.
The CU*Answers Conversions team converted over 2,000 members for Frankfort Community Federal Credit Union to the data processor’s CU*BASE® platform on December 14th, 2024. Frankfort Community FCU, located in Frankfort, MI, converted from the FedComp Platform. FCFCU, a community-based credit union located in Benzie County, brings over $17M in assets to the CU*Answers family.
The CU*Answers Conversions team converted over 7,200 members for Polish-American Federal Credit Union to the data processor’s CU*BASE® platform in November. The credit union, located in Troy, MI, converted from the Fiserv CUnify Platform. The $171M credit union has two member locations and is the first of three Michigan credit unions to join the CU*Answers…
Cooperative CUSO CU*Answers is excited to welcome Josh Hanger as its new Client Support and Operations Manager. Josh brings fifteen years of expertise in call center and customer service management. Recently, he led the Appliance Service Plan call center for Consumers Energy, ensuring 24/7 support for over 200,000 subscribers. Josh is committed to significantly improving…
The Communications team at Xtend is excited to present several new Journey service options now available to clients. Journeys offer a simple solution for credit unions to automate messages to specific audiences easily. From onboarding new members to re-engaging inactive members, Journeys offer ways for credit unions to keep engaged with their members. The Plastics…
The CU*Answers Conversions team converted 3,731 members for Tuscaloosa VA Federal Credit Union to the data processor’s CU*BASE® platform in September. Tuscaloosa VA Federal Credit Union located in Tuscaloosa, AL converted from the Share One platform. The $49.3M credit union represents the 2nd Alabama credit union to join the CU*Answers family.
The CU*Answers Conversions team converted over 5,800 members for Hawaii First Federal Credit Union to the data processor’s CU*BASE® platform in November. The credit union is the second credit union to join the network on the Island of Hawaii and seventh on the Hawaiian Islands. With its main office located in Kamuela, Hawaii, it brings…
The CU*Answers Cards & Payments Team converted 740 credit card loans for Greenwood Municipal Federal Credit Union to the CU*BASE online credit card platform. Greenwood Municipal FCU, located in Greenwood, SC, brought their credit card portfolio in-house. “An exciting benefit for credit unions moving to the online credit card platform is that their members can…