The CU*Answers Cards and Payments team converted 602 credit card loans for Fox Federal Credit Union to the CU*BASE online credit card platform. Fox Federal Credit Union, located in Los Angeles, CA brought their credit card portfolio in-house. “There are many exciting benefits for credit unions moving their credit cards into CU*BASE; their members will have…
Xtend has achieved a 98% reduction in processing time for one of their most time-intensive audits: reviewing Member Reach email templates for 90 credit unions. Under the improved, automated processes, Xtend has been able to verify an increase of 443% templates each month. Previously, Xtend’s Communications team would manually check four templates per credit union,…
Xtend, a leading Credit Union Service Organization (CUSO), is pleased to announce the appointment of Karen Browne, President and CEO of TBA Credit Union in Traverse City, MI, to its Board of Directors. Karen was appointed by the Xtend Board of Directors to fill the vacancy left by Mike Barr. With extensive experience in the…
eDOC Innovations and CU*Answers are excited to announce that the boards of directors for both organizations have approved the acquisition of CU*Answers’ Check Item Processing business by eDOC Innovations. This strategic move will unite the manufacturer and service provider under one organization, enhancing efficiency and service continuity for the credit union community. The transaction is…
The CU*Answers Conversions team converted over 3,300 members for East River Federal Credit Union to the data processor’s CU*BASE® platform on March 1st, 2025. East River FCU, located in Madison, SD, converted from the Fiserv CUSA platform. The $41M credit union is the first of two South Dakota credit unions to join CU*Answers this year.
Xtend, Inc., a leading Credit Union Service Organization (CUSO), is proud to announce the promotion of Yovani Huerta to Assistant Manager of Contact Center. In this new role, Huerta will oversee the daily operations of the Contact Center while supporting strategic initiatives aimed at enhancing service excellence and operational efficiency. A dedicated member of Xtend…
CU*Answers Web Services is excited to announce the launch of Texhillco SEFCU’s newly redesigned website. Designed with a modern, user-friendly layout, the new site enhances accessibility for members on any device—desktop, tablet, or mobile. The website features dynamic promotional banners, a dedicated section for featured rates, streamlined online banking access, and a news section to keep members informed. With improved…
The CU*Answers Cards and Payments team converted 1,812 credit card loans for Rio Grande Valley Credit Union to CU*BASE online credit card platform. Rio Grande Valley Credit Union, located in Harlingen, TX, brought their credit card portfolio in-house. “An exciting benefit for credit unions moving to the online credit card platform is that their members…
The CU*Answers Conversions team converted over 24,000 members for Illiana Financial Credit Union to the data processor’s CU*BASE® platform this month. Illiana Financial CU, headquartered in South Holland, Illinios, converted from the Fiserv XP2 Platform and brings with it assets totaling over $255M to the CU*Answers family.
In light of the CU*Answers Fall update that included a major security upgrade of Multi-Factor Authentication (MFA), Xtend’s Communication Team has created a campaign to help credit unions communicate the change to their members. When credit unions decide to turn on the feature, they should expect an influx of members reaching out for assistance or…