The CU*Answers Communi7y Crew held a bake sale on June 6th (D-Day) to raise funds for Mid-Michigan Honor Flight program. A fun spirited bidding war among internal teams bolstered by a generous company match raised over $7,000. Melissa Fulgenzi, Senior Conversion Coordinator, who brought the idea to the Communi7y Crew and led the event said,…
Liz Winninger Stepping Down as CEO The Xtend Board of Directors announced to clients and staff the resignation of its current CEO, Liz Winninger. Effective May 16, 2025, Winninger will be stepping down from the position she has held as leader of the Grand Rapids area CUSO since 2017. In a letter to Xtend clients…
The CU*Answers Cards & Payments team converted 2,992 credit card loans for SPC Credit Union to CU*BASE’s online credit card platform. SPC Credit Union, located in Los Angeles, CA, brought their credit card portfolio in-house. “There are many exciting benefits for credit unions moving their credit cards into CU*BASE,” said Nicole Cooper, Manager of Cards &…
The CU*Answers Conversions team converted over 1,700 members for M-O Federal Credit Union to the data processor’s CU*BASE® platform this month. The credit union converted from the Fiserv Cunify Platform. With over $43 million in assets, M-O Federal Credit Union is the 8th CU*Answers credit union in South Dakota.
The CU*Answers Cards and Payments team converted 602 credit card loans for Fox Federal Credit Union to the CU*BASE online credit card platform. Fox Federal Credit Union, located in Los Angeles, CA brought their credit card portfolio in-house. “There are many exciting benefits for credit unions moving their credit cards into CU*BASE; their members will have…
Xtend has achieved a 98% reduction in processing time for one of their most time-intensive audits: reviewing Member Reach email templates for 90 credit unions. Under the improved, automated processes, Xtend has been able to verify an increase of 443% templates each month. Previously, Xtend’s Communications team would manually check four templates per credit union,…
Xtend, a leading Credit Union Service Organization (CUSO), is pleased to announce the appointment of Karen Browne, President and CEO of TBA Credit Union in Traverse City, MI, to its Board of Directors. Karen was appointed by the Xtend Board of Directors to fill the vacancy left by Mike Barr. With extensive experience in the…
eDOC Innovations and CU*Answers are excited to announce that the boards of directors for both organizations have approved the acquisition of CU*Answers’ Check Item Processing business by eDOC Innovations. This strategic move will unite the manufacturer and service provider under one organization, enhancing efficiency and service continuity for the credit union community. The transaction is…
The CU*Answers Conversions team converted over 3,300 members for East River Federal Credit Union to the data processor’s CU*BASE® platform on March 1st, 2025. East River FCU, located in Madison, SD, converted from the Fiserv CUSA platform. The $41M credit union is the first of two South Dakota credit unions to join CU*Answers this year.
Xtend, Inc., a leading Credit Union Service Organization (CUSO), is proud to announce the promotion of Yovani Huerta to Assistant Manager of Contact Center. In this new role, Huerta will oversee the daily operations of the Contact Center while supporting strategic initiatives aimed at enhancing service excellence and operational efficiency. A dedicated member of Xtend…