Located in Three Rivers, California, Valley Oak Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. Network Services partnered with CU*Northwest to complete the project. Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day-to-day operational and strategic IT needs into a single unified technology management solution.

“We chose CU*Answers Network Services for our technology management because we wanted a true partner who had the technical knowledge to support both our technology and our cybersecurity needs,” said Alan Cortum, CEO at Valley Oak Credit Union. “The expertise and knowledge the CU*Answers group displayed during conversion planning gave us confidence we had selected the right partner. Working with their network team was easy and they kept us updated on a regular basis before, during and even after the installation process. The level of expertise they bring to our credit union is excellent. We are more confident about our technology and our cybersecurity now that we are working with CU*Answers Network Services.”

CU*Answers Network Services now provides Valley Oak Credit Union with its Complete Care IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the credit union’s IT management and assists with planning for new IT initiatives.