The West-Michigan based cooperative CUSO, CU*Answers, recently announced that the 2020 Education Catalog is complete and is being mailed to their clients this week. CU*Answers works to deliver the catalog prior to the beginning of each calendar year to give clients time to design their own annual training program based on the offerings in the
The West Michigan-based cooperative CUSO, CU*Answers, is pleased to announce that they are preparing two new Custom Training Editions for two of their newest clients. Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff. Laura Welch-Vilker, VP of Client Services
The West-Michigan based cooperative CUSO, CU*Answers is a launching point for multimedia information and education. Now you can get this information OnDemand – when and where you want it. Kasey Woodhead, assistant manager of Client Services and Education, recently announced that in August 2019, the Client Services and Education Team published new video content. “CU*Answers
The West-Michigan based cooperative CUSO, CU*Answers, recently announced updated versions of its three Exercise for Success booklets. The three training booklets cover topics related to Member Service, Teller, and Loan processes for CU*BASE®. Updated booklets can be downloaded through the Client Services and Education Store page. These documents allow the CU*Answers Client Services and Education
CU*Answers schedules hundreds of training sessions throughout the year, many of them announced in the CUSO’s annual Education Catalog. Two hot programs, Education Express and Learning Café, are picking up steam. “Studies have proven that the incentive to learn is at its peak when a topic is current, critical, and commands attention,” said Laura Welch-Vilker,
The CU*BASE® Custom Training Edition (CTE) is a newer alternative to the shared simulated training environment (Bedrock Community CU) currently used by all CU*Answers online clients. “In April 2019, TruChoice Federal Credit Union became the first CU*BASE client to implement a Custom Training Edition (CTE) within just 30-60 days after their core conversion,” states Kasey
The Client Services and Education team hit the ground running starting in January of this year as they expanded their support hours for clients from coast to coast. So far this year the team has provided pre-conversion training to five credit unions who have joined the CU*Answers network—roughly 560 hours total over 14 weeks! Stephanie
On May 1st, 2019 CU*Answers Client Services and Education department assisted Life Asset, an organization working to alleviate poverty in Washington, DC through the provision of microloans and financial education, with the implementation of e-statements. The e-statement feature was originally not offered to Life Asset’s clients, but the Client Services and Education Team assisted in
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that they recently hired two team members from their sister CUSO, Xtend, Inc. Xtend offers a wide variety of services to CU*Answers clients and their members, using the same core software, CU*BASE®. “The Client Services and Education Team is a great place for an individual
Cooperative CUSO and core data processor, CU*Answers, recently hosted an education symposium for its Minnesota based clients. The event took place on February 5th at Catholic United Federal Credit Union in St. Paul, MN. The education event focused on reviewing several tools on the CU*BASE® core platform and strategies to implement new products and services