West-Michigan based cooperative CUSO CU*Answers recently announced that as of January 18, the Client Services and Education Team has promoted Ashley Fryling, Client Services and Education Representative I to Client Services and Education Representative II. Vice President Laura Welch-Vilker said, “We have watched Ashley grow and flourish in her level 1 position, she has worked…
CU*Answers shows its commitment to ongoing client training by hosting University Weeks, which consist of a variety of web conferences and classroom courses condensed into a week-long period (Monday through Friday). These weeks are offered once a quarter. Lani Lowing, Client Services and Education Team Lead, said, “I am happy to announce that the first…
West-Michigan based cooperative CUSO CU*Answers recently announced that from January through September 2020, 311 courses were coordinated and taught by the Client Services and Education Team. Lani Lowing, Education Team Lead added that 170 courses were coordinated for various teams within the organization—a total of 479 classes with 5,123 attendees. These events consist of CU*Answers…
As a service to CU*BASE processed credit unions, CU*Answers maintains a contractual relationship with Sage Direct for providing laser statement print and mailing services. Currently the costs that are passed through to clients represent a direct pass-through fee, while several other fees, including processing and paper costs are absorbed by the cooperative CUSO. As of…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce that the Client Services and Education Team has added another client services representative to the team and filled an open receptionist/administrative assistant position. The newest client services representative, Brendan Lindsey, joins the team with several years of customer service experience as well as some banking experience…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that as of August 17, 2020, the Client Services and Education team has promoted Morgan VanEnk from a Client Services Representative I to a Client Services Representative II. Kasey Hawkins, assistant manager, said: “Morgan has done a phenomenal job since joining the Client Services and Education team…
West Michigan-based cooperative CUSO CU*Answers has offered over 314 classes in 2020 as of July 1st. 3,168 participants attended those web-based education classes. “The 550+ annually offered education classes cover a variety of credit union topics and are taught by members of every team at CU*Answers,” states Lani Lowing, Education Team Lead. “The courses supply credit…
West-Michigan based cooperative CUSO CU*Answers released a new OnDemand video on June 15th: “See/Jump Features in It’s Me 247 Online Banking.” As part of a monthly Education Express webinar series, the 30-minute video is a comprehensive guide for credit unions interested in using and offering the feature to their members. The feature allows members to…
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that a program coined as the Transition Group continues to make a very positive impact on new clients. “The Transition Group is comprised of talented individuals from the Client Services and Education Team, designed to provide on-going training to our new clients on a weekly…
CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the second Teller/Member Services Day. The 4-hour training course covers topics including teller processing, member services, and teller balancing research. Twenty-seven people attended the first training session for this new offering which will be held six times per year. Lani Lowing, Education Team Lead stated,…