West-Michigan based cooperative CUSO CU*Answers is pleased to announce that the 2022 Education Catalog is complete and has been mailed to clients. CU*Answers strives to deliver the catalog prior to the beginning of each calendar year to give clients time to design their own annual training program based on the offerings in the catalog. “To…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another Client Services Representative to the team. Hergi Konomi enters the company with a background both in human resources and administration, making her a welcome addition to the work family. In addition to applying her previous experience to…
The CU*Answers Conversions team converted 719 members for JDMH Federal Credit Union to the data processor’s CU*BASE® platform in October. JDMH, located in Jeanette, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers launched a strategic partnership to…
The CU*Answers Conversions team converted 1,108 members for URE Federal Credit Union to the data processor’s CU*BASE® platform in October. URE, located in E Pittsburgh, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers launched a strategic partnership…
West-Michigan based cooperative CUSO, CU*Answers, recently announced that the Client Services and Education team has added another Client Services Representative. Team Lead Stephanie Raven said, “Our new team member Lauren Kincaid has experience in customer service that will help the team. Her welcoming personality is a wonderful fit to our company. We are excited to…
CU*Answers, the West-Michigan based cooperative CUSO, updated their flagship product CU*BASE to version 21.05 on May 24, 2021 for their online clients, adding features that offer convenience and improved functionality. For this release, TruChoice Credit Union provided an idea to enhance report and query automation, making it possible to automate them to daily or weekly…
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that during the First quarter of 2021, 254 classes were coordinated and taught by the Client Services and Education Team. 125 courses were coordinated for various teams within the organization—a total of 379 classes with 2,307 attendees. These events consist of CU*Answers University, web conferences…
CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the Teller Training Day course on February 17, 2021. The Teller Training Day training is a 4-hour training course covering topics including Teller Processing, Phone Operator, Member Inquiry, and Teller Balancing Research. Perla Costilla from AAC Credit Union stated, “The training was so full of…
CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the first Member Services day. Fifty people attended the first training session this year on January 19th. Lani Lowing, Education Team Lead stated, “This four-hour collaborative course combining different pieces of the member service responsibilities, like open and closing memberships and maintenance, is a great…
As of Friday, January 15, CU*Answers’ credit unions were upgraded to the TLC 360 Learning Center. Lani Lowing, Client Services and Education Team Lead states, “We hope the credit unions enjoy the new, updated look while still maintaining the same functionality they are accustomed to.” The biggest difference for clients is new icons located at…