Client Services

West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added a new receptionist/administrative assistant and two more client services representatives to its roster. Jake Brummeler is the new receptionist/administrative assistant, Victoria Savicki and Milinda Miller are both joining as client service representatives. Laure Welch-Vilker, VP of Client Services…

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The West-Michigan based cooperative CUSO, CU*Answers, recently announced that receptionist/ administrative assistant Lauren Kincaid has been promoted to a client service representative. VP of Client Service and Education Laura Welch-Vilker said, “We are excited to share Lauren’s positive attitude and determination with our clients. She will be a great asset to the Client Services and…

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West Michigan-based cooperative CUSO CU*Answers recently announced that the Client Services and Education team has added another client services representative, Tia Stanfield. “With seven years of customer service experience, we are thrilled to welcome Tia to the Client Services and Education team here in Las Vegas,” said Manager Kasey Hawkins. “Tia feels that her biggest…

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West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another client services representative to its roster. Rachel Almaguer has many years of customer service experience and will now offer CU*BASE® software support from the CUSO’s Innovation Center in Las Vegas, NV, where she has been a local…

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The West Michigan-based cooperative CUSO CU*Answers is excited to announce new video additions to its OnDemand video library, where clients can train at their own convenience. CU*Answers is a launching point for multimedia information and education and OnDemand is just one of these options. Lani Lowing, Education Team Lead of Client Services and Education said,…

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West Michigan-based cooperative CUSO CU*Answers is pleased to announce that during the first quarter of 2022, 207 classes were coordinated and taught by the Client Services and Education Team. Lani Lowing, Education Team Lead added that an additional 133 courses were coordinated for various teams within the organization. A total of 340 classes with 1,990…

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CU*Answers shows its commitment to ongoing client training by hosting University Weeks, which consist of a variety of web conferences and classroom courses condensed into a week-long period (Monday through Friday). These weeks are offered once a quarter. Lani Lowing, Client Services and Education Team Lead said, “I am happy to announce that the second…

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CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend their Teller Training Day. This class is a 4-hour web conference training course covering topics including teller processing, how to perform teller reversals, and teller balancing research. Lani Lowing, Education Team Lead stated, “We had 49 participants join this course. What an excellent opportunity for…

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Workforce training is an indispensable way to keep each credit union competitive. Not only do these programs offer opportunities for staff to improve their skills, but also for employers to enhance employee productivity and improve company culture. Lani Lowing Client Services and Education Team Lead said, “Here at CU*Answers we take great pride in being…

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Education is key in the credit union industry, but how can one learn when working a busy schedule? For CU*Answers clients, Learning Cafés are the answer. The most recent event happened January 19, when host Jim Vilker, Vice President of Professional Services with AuditLink, NCCO, CAMS, spoke about applied auditor solutions to compliance issues. “My…

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