Southland Federal Credit Union, based in Lufkin, TX chose CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution.

“We had a typical challenge that many small and mid-size credit unions have in that we need all of the security, compliance and technology expertise but don’t have the resources to keep an IT expert in all of these areas busy.” says Jon Matthews, CEO at Southland FCU. “We found that with the CNS Complete Care offering, we were able to get all of these key areas covered but at a cost that was right sized to our need and budget.”

Additionally, says Mr. Matthews “Working with their network team was easy and they kept me updated on a regular basis before, during and even after the installation process.  The level of expertise they bring to our credit union is excellent.  I now can sleep better at night knowing I have them on my side.”

Southland Federal Credit Union finished their migration to Complete Care in July 2014.