CU*Answers schedules hundreds of training sessions throughout the year, many of them announced in their annual Education Catalog, others by client request, but the most popular at the moment may be via their Education Express program.

“My experience has shown that the incentive to learn is at its peak when a topic is current, critical, and commands attention,” stated Laura Welch-Vilker, VP of Clients Services and Education for the West Michigan-based CUSO. “The Education Express program is about targeting that peak.”

In response to the need for education at the right time, CU*Answers Client Services and Education team identifies topics for the Education Express and each month offers a 30-minute segment free of charge via web conference with topics relevant in the industry at the time. A broad range of topics have been covered, including regulatory and compliance alerts, sharing best practices for problem solving, software upgrades, and security awareness, among others. Education is the hallmark of all partners in the CU*Answers network. Education Express is one manner in which the CUSO ensures clients have the tools to operate effectively in their growth as a credit union and financial services provider to their members.