The Lender*VP Collections team at CU*Answers serves as a partner for many of the nearly 200 clients using CU*Answers across the country. Some credit unions are permanent fixtures who have been partners for years and some prefer a ‘repair and return’ policy. In either case Lender*VP Collections is there to support the clients of its 100% credit union-owned cooperative CUSO.

$38M New Horizons Credit Union was looking for more continuity of contact and concentration of services and looked to the CUSO. During their due diligence, the credit union learned how Lender*VP Collections works with the credit union and within their policies instead of taking over and running things as they choose. They saw the benefit in choosing a professional and established organization that operates as an extension of the credit union with many customizable choices and not the stereotypical third party. The credit union made the ultimate decision to partner with CU*Answers.