CU*Answers, a 100% credit union-owned provider of data processing services, has announced it will be implementing changes to It’s Me 247, and will no longer support access to the online banking platform via IE5 or IE6.
According to the CUSO, this decision was made due to the rapidly changing needs of the Internet, and Microsoft ending mainstream support for these versions, including the implementation of important security updates for these outdated browsers.
CU*Answers has said that effective Monday, October 4, these browsers will no longer be supported.
A series of recommendations have been made which stress the importance of credit unions communicating this change and alternative solutions available to their members (updating their browser to a supported version or downloading another supported browser such as Safari, Firefox, or Google Chrome). Additionally, the CUSO has offered to assist by either sending an electronic message (email/online banking) via Member Connect, a service provided by the Xtend CUSO, as well as placing an article on the Online Banking Community (OBC) page that members see when they login.
The CUSO says that It’s Me 247 already presents a message every time a member logs on with an out of date browser that encourages them to upgrade, and that the Online Banking Use Agreement presented to members states, “Your computer must have installed browser software which utilizes appropriate security protections.”
For more information about the sunset for IE5 and IE6 Access to It’s Me 247, view the Client News & Updates page at http://www.cuanswers.com/client.php.