When a company changes its Company ID in the ACH network, it can cause situations where the distribution transfers do not follow resulting in a headache for both credit union and member. For $34M-First Ohio Community Federal Credit Union, this was an arduous task on their previous core processing platform requiring manual copying of distributions from the old ACH record to the new one. However, since converting to the CU*Answers core system, CU*BASE®, this task has become a breeze as distributions can be easily copied from one company ID to another.

First Ohio Community FCU COO Tanya Cironi said: “I wanted to give CU*Answers big kudos for providing copy/merge functionality for ACH deposits. We recently had an experience in which a former SEG company changed their company name and ID, resulting in many ACH exceptions. I was able to take all of those 175 or so payroll records and update the distribution records from the old company information to the new company information in a split second.”

“I cannot begin to tell you how much we used to dread that on our old system, as it was a very labor intensive, manual process and frustrating for both the staff and the membership,” Cironi continued. “Now, when the members are calling in concerned about how this will affect things, I can simply tell them it is already taken care of. Thank you, thank you, thank you to CU*Answers for making this such an easy process! It is such a simple procedure that makes a HUGE difference in our little credit union land!”

CU*Answers recognizes that simple changes to existing features can provide great improvements as new development products. This is one of many ways the CUSO provides positive member and credit union experiences.