CU*Answers added First Financial Credit Union (Chicago, IL) to its growing list of credit unions for which it handles collections. The $70 million, 8,000-member credit union, which is currently on CU*Answers’ core platform, has agreed to hire CU*Answers to work their early stage delinquent accounts. “Clients find that they need to spend time focusing on the highly delinquent accounts that require more input from the credit union; having us work the early delinquent accounts puts them in a position to free up that time,” noted Jerry Collins, Collections Manager at CU*Answers.

The credit union has the added advantage of being able to test out the work from CU*Answers and be in the driver’s seat to craft a completely unique engagement tailored to their needs. The Collections Team strives to meet clients’ needs and thus is constantly expanding offerings and changing as a group.

For more information visit our website at www.lendervp.com/collections.