CUSO Adds New Back Office Clients

Several credit unions have tapped on the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide back office services as an extension of their internal team.  Xtend reported that three credit unions – Fortuna, California-based Inland Valley Federal Credit Union ($36M; 3,600 members), Alpena, Michigan-based Alpena-Alcona Area Credit Union ($251M; 26,700 members), and Fort Wayne, Indiana-based Public Service Credit Union ($26M; 2,800 members) – had transitioned the execution of several back office processes the CUSO.  The daily work is performed by the CUSO’s SRS (Shared Resources and Staff) Bookkeeping business unit, and includes a variety of back office tasks such as share draft, ACH and ATM balancing and credit card servicing.

Diane Kilgore, Manager of the CUSO’s SRS team says, “We are very pleased that these three partners have contracted our team to help them with some of their daily workload.  For two of the three – Inland Valley FCU and Public Service CU – it was a matter of having our staff continue the support that we were providing following their recent core data processing conversion and that was a huge vote of confidence.  For Alpena-Alcona Area CU it was a matter of expanding our role to take on more.  We had been providing stand-in services for vacations, leaves and holidays, so when they asked us to take an everyday role we were very comfortable with the task at hand.  They also represent one of the largest credit unions in our network, so we are excited to earn their business.”

With these latest partners coming on board, the CUSO now serves more than sixty (60) credit union back offices on a daily basis.  Since each credit union utilizes the same core data processing solution – CU*BASE® from the Grand Rapids, MI-based CUSO CU*Answers, Inc. – Xtend is able to provide this service in a highly cost-effective manner.