CU*Answers, a 100% credit union-owned cooperative service organization, headquartered in Grand Rapids, Michigan announced a new milestone reached in 2015 with over 5,000 hits in a one week period on its reference materials.

CU*Answers technical writers manage over 200 published reference materials specific to CU*BASE^®, the core data processing solution of CU*Answers. Materials also cover the suite of self-service products the CUSO offers, including It’s Me 247 online, mobile web, mobile app, and text banking.

Since information is the intelligence of the credit union, keeping that information current is a responsibility CU*Answers staff members take seriously. Since October 2014, CU*Answers has created or updated 70 reference materials and brochures. “CU*Answers definitely places a high value on the depth, quality, and variety of documentation it provides to clients; it’s unlike anywhere else I have worked,” said Alycia Meyers, Technical Writer at CU*Answers. “I see my team’s work being used on a daily basis by our clients and staff.”

All CU*Answers reference materials are available online at www.cuanswers.com. In addition to the treasury of reference documentation and marketing collateral, CU*Answers publishes thousands of online help topics accessible directly through CU*BASE workstations. Be sure to call or click to learn more about intelligence at CU*Answers.