CU*Answers Rolls Out Roving Tellers

West Michigan-based date processing CUSO, CU*Answers, announced a recent enhancement to its core processing system—Roving Teller. Whereas previously staff moving between branches might have to use a “floating” drawer, now tellers can move freely between branches using the same Teller ID credentials. Tellers can now open a drawer at one branch in the morning, close the drawer at noon, then open a drawer at a different branch in the afternoon.

The CUSO added that this will make moving staff from one credit union location to another easier and more effective, helping to staff different locations for peak hours or needs a breeze. In addition, accounting will be made easier with fewer teller IDs to track, while also tightening up security by eliminating the need to memorize multiple IDs and passwords.