Cooperative CUSO CU*Answers is excited to welcome Josh Hanger as its new Client Support and Operations Manager. Josh brings fifteen years of expertise in call center and customer service management. Recently, he led the Appliance Service Plan call center for Consumers Energy, ensuring 24/7 support for over 200,000 subscribers. Josh is committed to significantly improving customer service by focusing on a “heart of service” approach, emphasizing dedication and genuine care in every interaction.

Executive Vice President of Technology Dave Wordhouse said, “We’re excited to see how Josh’s skills in process improvement and quality control can enhance client experiences by identifying and eliminating inefficiencies.” Wordhouse added that clients can expect a renewed focus on exceptional service standards, ensuring that interactions exceed expectations.