The CU*Answers Employee Participation Program (EPP) encourages employees to take advantage of classes taught by their peers, introducing staff to the functions and responsibilities of various departments within the cooperative CUSO. Additionally, classes on network and building security are required to explain how CU*Answers keeps its client data safe. Staff also has the option of utilizing The Learning Center (TLC) to become educated in an online environment by taking any of over 100 web-based classes.

Michael Cirivello, newly hired HR Generalist specializing in training and quality control, is planning over twenty-five new classroom-based courses for the 2017 fiscal year, as well as adding at least twelve staff instructors. “Peer-based training is key in adult learning,” Cirivello said. “Not only are we learning about other aspects of our company, but we’re learning from the same people we see and talk to everyday—it makes a big difference.”

For more information about the EPP effort, please contact Michael at michael.cirivello@cuanswers.com, or any other member of the ORD team.