CU*Answers once again increased their collections portfolio with another client added on. “We do mostly high volume calls for the clients like early stage delinquency, generally 15-90 days delinquent,” said Jerry Collins, manager of the Lender*VP Collections team. “This allows the credit union to concentrate on the more seriously delinquent accounts. When they do gets accounts from us they already know what is going on with the member and can make decisions on further action faster.”

“Our clients have found that having experienced people like us doing this work for them helps keep down delinquency and reduces errors,” Collins continued. “And we can usually do it for less than they can by hiring their own people.”

For more information, visit the CU*Answers Collections Teams’ webpage.