CU*Answers announced that it had added another client to their Collections group. Greensboro Municipal Federal Credit Union signed on with the 100% credit union-owned CUSO in February. “The core objective is to have a team that can reach out to the members and make that first contact to determine how quickly the issue causing the delinquency can be fixed”, expressed Jerry Collins the Collections Team Leader.

Since many Credit Unions have shared resources for their team this isn’t done as efficiently as having another dedicated team doing it for them. The credit union can then concentrate on the more seriously delinquent accounts. This creates a win/win situation for both parties as the credit union saves money and gains efficiency and the CUSO is able to offer another value add service for their core data processor clients.