For Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, the polar vortex that has gripped most of the US over the past two months has provided the latest reminder for several credit unions on how they can leverage shared resources partners to ensure their business continuity. The CUSO reported that during a recent four-week…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has completed a two-week engagement that provided Battle Creek, Michigan-based Post Community Credit Union with inbound member service assistance from its Xtension Contact Center. The credit union enlisted the CUSO to help field inbound member service calls while its internal teams focused on…
In late November, the SRS Bookkeeping team from Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it would provide free assistance with year-end tasks to any credit union utilizing CU*BASE®, the core data processing suite deployed by sister CUSOs CU*Answers, CU*Northwest and CU*SOUTH. Upon completion of the projects, Xtend announced that a…
CU*NorthWest and Xtend Inc. (headquartered in Grand Rapids, MI), both Cooperative CUSOs within the cuasterisk.com network, are working together to better serve their clients. As part of a recent facilities expansion, CU*NorthWest expanded capacity to not only increase internal operations, but to host Xtend resources at its Liberty Lake, Washington location. The first Xtend service…
Now that it has wrapped up assistance with the December 2013 Call Report, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has experienced an increased demand for 5300-related support services. The service, which is executed by members of the CUSO’s SRS (“Shared Resources and Staff”) business unit, provided assistance for twenty-four…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that the proprietary shared branching consortium Bearing its CUSO brand is in the process of adding three new credit union partners. Following the onboarding completion for H.P.C. Credit Union (Alpena. Michigan), Post Community Credit Union (Battle Creek, Michigan) and Kellogg Community Federal Credit Union (Battle…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that that Ketchikan, Alaska-based Tongass Federal Credit Union (7,000 members; $67M in assets) has purchased an ownership block of shares and will become its first Alaska customer-owner during an upcoming data processing conversion. The credit union will be converting to the CU*BASE® core data processing…
In an effort to drive more lending activity for its credit union owners, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it will embark on a series of quarterly outbound call campaigns beginning in February. Each campaign is designed to drive member awareness of the credit union’s loan products and rates by targeting…
Even before all of the details of a potential data breach at a national retailer were known, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, said that its Xtension Call Center had already seen a significant increase in call volumes by concerned members. The CUSO, which handles inbound member service calls for more than…
During the past three months, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has added eight credit unions and one CUSO to its growing Xtension Call Center business unit client base. The CUSO reported that the new clients have implemented a combination of inbound and outbound offerings, including inbound member service and lending support…