Now that it has wrapped up assistance with the December 2013 Call Report, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has experienced an increased demand for 5300-related support services. The service, which is executed by members of the CUSO’s SRS (“Shared Resources and Staff”) business unit, provided assistance for twenty-four…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that the proprietary shared branching consortium Bearing its CUSO brand is in the process of adding three new credit union partners. Following the onboarding completion for H.P.C. Credit Union (Alpena. Michigan), Post Community Credit Union (Battle Creek, Michigan) and Kellogg Community Federal Credit Union (Battle…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that that Ketchikan, Alaska-based Tongass Federal Credit Union (7,000 members; $67M in assets) has purchased an ownership block of shares and will become its first Alaska customer-owner during an upcoming data processing conversion. The credit union will be converting to the CU*BASE® core data processing…
In an effort to drive more lending activity for its credit union owners, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it will embark on a series of quarterly outbound call campaigns beginning in February. Each campaign is designed to drive member awareness of the credit union’s loan products and rates by targeting…
Even before all of the details of a potential data breach at a national retailer were known, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, said that its Xtension Call Center had already seen a significant increase in call volumes by concerned members. The CUSO, which handles inbound member service calls for more than…
During the past three months, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has added eight credit unions and one CUSO to its growing Xtension Call Center business unit client base. The CUSO reported that the new clients have implemented a combination of inbound and outbound offerings, including inbound member service and lending support…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that two new credit unions had come on board as equal owners. The new owners are: Battle Creek, Michigan-based United Educational Credit Union (13,700 members; $114.9M in assets), and Indianapolis, Indiana-based NorthPark Community CU (7,100 members; $60.1M in assets). “We are excited to welcome our…
Xtend, Inc., the eleven year-old Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced today that 2013 fiscal year revenues for the period ending September 30th, 2013 surpassed two million dollars for the first time. The CUSO, which specializes in providing back office, compliance monitoring and contact center services to credit unions and CUSOs across the country,…
Xtend, a Grand Rapids, Michigan-based CUSO and market leader specializing in inbound support, targeted outbound campaign support, and e-communications, announced that it has added HTML email communication to its suite of offerings. The new messages, which were piloted over the past several months by a group of credit unions already utilizing Xtend’s Member Reach service,…
The 2014 Business Plan for Xtend, Inc. was recently approved by the Board of Directors and has been made been made available to owners and potential owners of the Grand Rapids, Michigan-based multi-owned cooperative CUSO. Xtend President Scott Collins unveiled the plan to not only the nine-member CUSO Board, but also Board Directors of two…