Xtend, Inc., a leading provider of contact center solutions, today announced a partnership with Magic-Wrighter, a provider of payment solutions software. Under the partnership, Xtend will use Magic-Wrighter’s Loan Pay Xpress tool to take payments over the phone for credit unions. Loan Pay Xpress is a cloud-based solution that allows credit unions to accept payments…
Xtend, a multi-services CUSO based in Grand Rapids, has begun to publish a series of articles that will address possible strategies and tactics that credit unions can adopt as alternatives to merger. Xtend has studied over 200 NCUA merger applications submitted by credit unions between October 2021 and October 2022. In compiling the information contained…
Xtend Data Analytics launched Losing the Love for MyUSA Credit Union, making this Xtend’s second Losing the Love onboarding in 2023. The Losing the Love program has recently undergone a systemic makeover, with the Data Analytics team redesigning 80% of the target audiences they use to contact members who are disengaging from services and products…
Xtend Data Analytics launched Losing the Love for Isabella Community Credit Union, making this Xtend’s first Losing the Love in 2023. Isabella is the twelfth client to join the service, and the first client to pioneer Xtend’s new target audiences under the service. Losing the Love is a program that focuses on improving member retention…
Xtend Data Analytics is relaunching their Losing the Love program in February 2023 with two existing Losing the Love clients, and one new client. Losing the Love is a program that focuses on improving member retention and engagement, with a total of 10 topics that focus on a variety of behaviors including self-service usage, sub-account…
Xtend, a multi-owned shared resources CUSO has appointed its new board chair, vice chair and secretary/treasurer. The CUSO holds three-year terms for the executive board positions. Chuck Papenfus, CEO of Inland Valley Federal Credit Union (Fontana, CA), was appointed as the new board chair. Michael Abraham, CEO of First Financial Credit Union (Chicago, IL), was…
For the first time, Xtend Communications and Xtend Data Analytics are teaming up with a bundled offer for Campaigns with Enhanced Campaign Reporting. When clients sign on for both services at the same time, they will receive $50 off their custom campaign set up fee and a $100 flat rate for enhanced reporting. “It’s beautiful…
Servicer Edition represents a comprehensive suite of software products and services that allows businesses to better leverage customer relationships, while simplifying their internal technology buying decisions. Xtend, a Grand Rapids, MI-based CUSO was formed in 2002 to provide back office, loan servicing and marketing services to credit unions who either lacked resources or didn’t have…
OLLE (OnLine Lead Engine) is a contest generation software designed to engage your digital audience and convert their survey responses into leads for credit union users. The software provides a platform for three contest solutions, including photo contests, video contests, and survey contests. OLLE incentivizes members to tell you about their financial needs and can…
The Xtend Contact Center is currently within a beta period with phase two of the Bold360 Webchat rollout. Phase two allows credit unions to handle webchats internally via the web-based platform and offers the opportunity for Xtend to still assist with overflow and afterhours chats. “We are looking forward to a successful beta period and…