At its December board meeting, the Board of Directors for Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, approved a facility expansion project that would add 20% more space for the Xtension Contact Center. The project, which is expected to be completed by the end of January 2015, allows the CUSO to add more…
In an email communication from President Scott Collins to its eighty-three (83) owners, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has issued its third stock dividend in four years following its 2014 fiscal performance. The CUSO’s fiscal year, which ended on September 30, included record-setting performances in total sales, year-on-year…
November has been a busy month for the Xtension Call Center at Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO. Over the past several weeks its agents have supported back-to-back core data processing conversions by answering inbound member service calls for Oshkosh, Wisconsin-based CitizensFirst Credit Union (47K members; $582M in assets) and Danville, Virginia-based…
Typically, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has a lot of credit unions take advantage of its stand-in back office support, and this year is shaping up to be another busy holiday season. Xtend offers this service to all credit unions that utilize the CU*BASE® core data processing system implemented by fellow…
Over the past year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, experienced a continued high demand for its compliance monitoring services. Since January of 2014, Xtend’s AuditLink support business unit saw its client base increase by more than eighteen (18) percent. Xtend President Scott Collins noted, “Our compliance monitoring service is a three-way…
When Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, tallied up the numbers following its September 30th fiscal year end, the results showed a year-on-year revenue growth of 28.9% from its record 2013 fiscal year performance. Xtend President Scott Collins attributed the success to “a year of hard work by a tremendous team of…
At its October 23rd meeting, the Board of Directors for Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, welcomed four (4) new credit unions to its ownership ranks. With the new owners, the twelve year-old CUSO now has eighty-two (82) equal stockholders. Xtend President Scott Collins felt that the new owners were “a validation…
For Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, the final quarter of its fiscal year was a period of significant growth for its Member Reach e-communication business unit. According to the CUSO, its Member Reach services, which include member e-statement notifications, targeted member messaging, electronic newsletters and business-to-business marketing campaigns, generated more than…
Xtend Commits to Provide Quality Service for Credit Union Clients Xtend’s recent growth in the employee base reflects the organization’s commitment to providing quality and timely service to Credit Union clients across the nation. In order to meet the needs of a growing client base, Xtend has had a recent hiring boom adding 22 new…
CUNA’s Small Credit Union Committee created a call to action for Credit Unions to respond to the NCUA’s proposed Risk based Capital regulation. The letter urges all credit unions to respond to the NCUA call for comments before the comment period ends on May 28th. CUNA and the NWCUA also sent this letter to all credit unions…