The Board of Directors for the Grand Rapids, Michigan-based CUSO Xtend, Inc. announced that, effective March 1st, Liz Winninger will become the firm’s second CEO. Scott Collins, who has been the CUSO’s CEO since its formation, will remain in the CEO position until February 28th. Liz has been on the Xtend leadership team since 2013…
Over the past six months, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has been providing call center and digital communication assistance to 114 credit unions undergoing bill pay conversion projects. Each project was managed by fellow CUSO CU*Answers, Xtend’s partner in the cuasterisk.com network. During that six-month period, all credit unions implemented the…
Two multi-owned cooperative CUSOs, Grand Rapids, Michigan-based Xtend, Inc. and Liberty Lake, Washington-based CU*NorthWest, announced a partnership whereby CU*Northwest credit union clients would receive Xtend electronic messaging and outbound call center services at a reduced rate, and that CU*NorthWest would absorb all fees on behalf of its clients. The CUSOs reached an agreement to have…
At its October 27th Board Meeting, the Board of Directors for Xtend, Inc. approved its 2017 Business Plan. The plan, titled “Embarking on a New Era – Effectively Balancing Transition with ‘Stay the Course’ to Build a Bigger, Better CUSO,” was presented by President Scott Collins as the roadmap for the 2017 fiscal year ending…
At its October 27th reorganizational meeting, the board of directors for Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, appointed Barbara Mills to serve another term as board chair. Mills is the CEO of Rogers City, Michigan-based Calcite Credit Union and has been serving on the Xtend Board of Directors since January 2011. Xtend…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it experienced significant year-on-year growth for its Member Reach electronic messaging business unit. The announcement followed the CUSO’s release of pre-audited 2016 results to its owners and customers. Xtend’s fiscal year concluded on September 30th. Commenting on the successful year for the CUSO, President Scott…
Following the approval of their interim financials by the Board of Directors, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced its 2016 fiscal year results to stockholders and clients. The results for the fiscal year, which ended on September 30th, reflected strong growth over its record 2015 performance despite a period of internal…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, and Seattle, WA-based ZipWhip Inc. hosted a series of events this past week to introduce their new partnership and expose Xtend client credit unions to ZipWhip’s flagship 2-way cloud texting product. A series of face-to-face and web conference events over a three-day period was attended by…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, welcomed Matt VandeWater to the company as its new Call Center Manager. VandeWater, a former Account Executive at Xtend’s sister CUSO CU*Answers, heads a team that now includes nearly fifty credit union professionals serving more than sixty clients across the country. Commenting on VandeWater joining his…
West Michigan-based cooperative CUSO Xtend recently introduced Danielle O’Connor as the new leader of its SRS Bookkeeping unit. She rejoins Xtend from the CU*Answers Conversions team where she specialized in mergers & deconversions. Prior to working with CU*Answers, Danielle worked with Xtend as the SRS Bookkeeping Assistant Manager. She returns to the Xtend team with…