Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, welcomed Matt VandeWater to the company as its new Call Center Manager. VandeWater, a former Account Executive at Xtend’s sister CUSO CU*Answers, heads a team that now includes nearly fifty credit union professionals serving more than sixty clients across the country. Commenting on VandeWater joining his…
West Michigan-based cooperative CUSO Xtend recently introduced Danielle O’Connor as the new leader of its SRS Bookkeeping unit. She rejoins Xtend from the CU*Answers Conversions team where she specialized in mergers & deconversions. Prior to working with CU*Answers, Danielle worked with Xtend as the SRS Bookkeeping Assistant Manager. She returns to the Xtend team with…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently participated at the strategic board planning session of partner CUSO, CU*Answers on Mackinac Island. Scott Collins, Xtend CEO, was on hand to engage with network partners discussing the upcoming year and further into the future for CU*Answers, and how Xtend fits into those plans. “What…
On August 11th Xtend, Inc. hosted its 2nd Sales and Marketing Roundtable for credit union professionals. Attendees from Michigan, Illinois, Indiana and South Dakota discussed industry trends in sales and marketing, current initiatives underway at their respective credit unions, and opportunities for collaboration. The morning session consisted of credit union participants sharing success stories and…
Matt Vandewater, an Account Executive with the CU*Answers Client Services and Education team, recently accepted a position with Xtend to serve as the CUSO’s new call center manager. Xtend provides call center, bookkeeping, and other services to credit unions on CU*Answers’ CU*BASE® core processing platform. Laura Welch-Vilker, VP of Client Services and Education at CU*Answers…
Grand Rapids, Michigan-based cooperative CUSO Xtend and Seattle, Washington-based Zipwhip announced a new partnership that enables the credit union customers of Xtend to use their existing landline, VoIP, and toll free phone numbers for two-way text messaging with their members. By giving members “Choice over Voice” and allowing them to engage with credit unions in…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, and ClearChoice Holdings (www.goclearchoice.com), are in the process of deploying a unique 0% interest online shopping solution at several credit unions that are part of the cuasterisk.com network. These credit unions are leveraging the ClearChoice platform that was developed as a credit union-friendly alternative to rent-to-own,…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, participated last week in the 2016 CU*NorthWest Annual Leadership Conference in Spokane, Washington alongside credit union professionals from more than two dozen credit unions and industry partners. The event wrapped up a busy two weeks of executive leadership conferences hosted by the CUSOs from the cuasterisk.com…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently hosted over one hundred credit union professionals at its 14th Annual Stockholder Meeting. The meeting was presided over by Xtend Board Chair Barbara Mills, CEO of Calcite Credit Union in Rogers City, Michigan. During the meeting, ballots were cast to select three Directors that would…
On June 21st, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, welcomed over one hundred credit union professionals to its 14th Annual Stockholder Meeting. The meeting, which was open to not only customer-owners, but also clients and visitors, was the largest event that the CUSO had ever hosted. This year’s event was held at…