CU*Answers, the 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, recently hosted a series of courses designed to increase awareness of how to use its popular CU*BASE® core platform to design, execute and impact the member experience using a multi-channel delivery model. Julie Gessner, CU*Answers Sales Administrator, says, “With the exceptional growth of…
CU*Answers, the 100% credit union-owned, cooperative CUSO announced that its predesigned marketing material Grand Opening Kit filled with a banner, posters, balloons, buck slips, stickers, window clings and more will be delivered free of charge to its credit unions in July. “The CUSO has committed to developing quarterly Grand Opening Kits at no cost for…
CU*Answers, West Michigan-based core processing CUSO, announced that Kellogg Community Federal Credit Union, Battle Creek, Michigan is now online with their core product, CU*BASE®. The Delivery Services team converted the credit union’s data on February 1, 2014 for its 34,000+ members. The project included seven databases and 21 third-party vendors. The credit unions’ 118 employees…
CU*Answers, the 100% credit union-owned cooperative CUSO, is putting the final touches on a new mortgage periodic statement required per Regulation Z as of January 31, 2014. Although many of our credit union clients meet the small servicer exemption and are not required to generate mortgage statements, we are ready for those who qualify per…
CU*Answers, a core processing CUSO, is pleased to re-present a concept that started in early 2012. This concept was designed to align the teams that directly interact with their clients. “This is the team that will guarantee that every client interaction in the CU*Answers network leads to success,” states Laura Welch-Vilker, VP of Client Services…
CU*Answers Client Services and Education Team deliver newsletters to their clients on a monthly basis. The team provides these newsletters as just one way to keep clients abreast of upcoming events. “Whether it is a training event, an upcoming software release, or a new product offering, we strive to keep our clients informed. This gives…
The West Michigan-based core processing CUSO, CU*Answers, has partnered with Muskegon Community College (MCC) to offer training courses to employees interested in learning the programming language RPG. The course work has been fully developed by faculty at MCC and is offered online with examinations hosted onsite at CU*Answers’ facilities. This is the second year offering…
West Michigan cooperative CUSO, CU*Answers, is once again bucking the trend of laying off staff and is instead adding another full time position to the Collections area. CU*Answers has more than doubled their workforce in the last two years despite economic down turn in the country and especially in Michigan where CU*Answers is headquartered. Collections…
CU*Answers, a 100% credit union-owned Cooperative, announced the results of their annual reorganization board meeting held last week. Board Member positions will remain the same for 2014, with Chris Butler, CEO of Community Credit Union, La Crosse, Wisconsin as Chair; Scott McFarland, CEO of Honor Credit Union, Berrien Springs, Michigan Vice Chair; and Vickie Schmitzer,…
CU*Answers cooperative CUSO recently announced additional free “Grand Opening Kits” for their credit union clients. The program is designed to help credit unions market services to members, by shipping a free marketing kit, valued at over $100, to every CU*Answers client. The program, now in its second year, sends the themed Grand Opening Kits out…