Xtend is pleased to announce a new partnership with TruChoice Federal Credit Union to launch the credit union’s first “Losing the Loan” messages as part of its ongoing “Losing the Love” member-retention initiative. Developed by Xtend, the Losing the Loan program is designed to strengthen member engagement at key moments in the lending lifecycle. The
The Xtend Communications team collaborated with West Michigan Credit Union and Bloom Credit Union, Divisions of WMCU for an on-site training session. With West Michigan Credit Union and Bloom Credit Union’s merger earlier this year, the focus was to ensure all staff were knowledgeable in Member Service trackers to streamline processes across the now 12
Xtend’s Communication team strives to support credit unions’ lending efforts with campaigns that effectively and effortlessly place products and services in front of members. The team recently supported Columbia Credit Union in their 1Click Loan email campaign, delivering members a pre-approved personal loan within just one click. In the emails, members were able to conveniently
The CU*Answers Conversions team converted over 3,700 members for Parishioners FCU CU to the data processor’s CU*BASE® platform in October. Parishioners FCU, located in Torrance, CA converted from Finastra. The $64M credit union represents the 7th California credit union to join the CU*Answers family.
The CU*Answers Conversions team converted over 1,800 members for Electrical Workers Local 58 Credit Union to the data processor’s CBX platform on November 1st, 2025. Electrical Workers Local 58 CU, located in Detroit, MI, converted from the Fiserv CUSA Platform. The $21M credit union is the 3rd Michigan credit union to join the CU*Answers family
The board of directors of cooperative CUSO CU*Answers recently announced that Bill Nikolauk has been appointed to serve as a board member. Nikolauk, President/CEO of 1st Community FCU (San Angelo, TX), has served as an associate board member of CU*Answers for the past two years, and will serve a term ending September 20, 2026. “The
Cooperative CUSO Xtend announced that Stuart Kuzik will serve as the organization’s new CEO, effective October 6, 2025. Kuzik, who currently serves as CEO of fellow CUSO CU*NorthWest, brings diverse experience to the shared services provider. “Xtend has a long history of serving the credit union community and I’m excited to work with the knowledgeable
The CU*Answers Cards & Payments team converted 625 credit card loans for Ingersoll-Rand FCU to CU*BASE online credit card platform. Ingersoll-Rand FCU, located in Sayre, PA brought their credit card portfolio in-house. “There are many upsides for credit unions moving their credit cards into CU*BASE,” said Nick Olchowski, Project Specialist on the Cards & Payments
When a member stops using their card or closes a sub-account, it’s more than a transaction it’s a signal. Xtend’s Losing the Love program, now launched with Inland Valley Credit Union, listens to those signals and responds with care. Through thoughtful emails and surveys, the initiative reaches out to members who may feel overlooked or
The CU*Answers Cards and Payments team converted 307 credit card loans for Hoosier United Credit Union to the CU*BASE online credit card platform. Hoosier United Credit Union, located in Indianapolis, IN, brought their credit card portfolio in-house. “There are a lot of benefits for credit unions moving their credit cards into CU*BASE; their members will