CU*Answers, data processor to nearly 200 credit unions nationwide, recently announced its new partner in video-conferencing solutions: Zoom, Inc. As part of this new partnership, CU*Answers now offers clients a more user-friendly webinar experience, higher video and audio quality, and compatibility with more platforms and devices. Perhaps the best part about this new partnership from…
CU*Answers, data processor to nearly 200 credit unions nationwide, recently announced its latest marketing service: video customization. As part of this new service, the credit union service organization will customize any of its member-facing online banking video tutorials to include credit union branding. With the basic customization package, credit unions will see their logo replace…
CU*NorthWest, the 100% credit union-owned cooperative CUSO, announced today that County Schools Federal Credit Union in Ventura, California has signed a core processing contract and is scheduled for conversion in September 2017. The $53.7 million dollar credit union represents approximately 7,400 members. CU*NorthWest is extremely pleased to be adding an additional California client. John Bagents,…
CU*SOUTH announced that MUNA FCU in Meridian, Mississippi, had extended its core data processing services agreement for a second term. MUNA FCU is an owner of the CU*SOUTH CUSO, and MUNA’s CEO, Bo Pittman, serves on the CUSO’s Board of Directors. “Bo Pittman and MUNA FCU have been a great success story for CU*SOUTH,” said…
CU*SOUTH announced the results of its fourth quarter client satisfaction survey. “Over our 10-week survey period from October 20 through December 31, we received 277 survey responses,” reported Derrick Smith, CU*SOUTH Chief Operating Officer. “Each survey tracked the quality of an individual interaction between a credit union client and our client service team. Our survey…
CU*SOUTH announced that the CUSO’s board of directors recently held its organizational meeting for the 2017 fiscal year. Joining the board for the first time were newly-elected board members: • Stephanie Sievers, CEO of ANECA FCU (Shreveport, LA) • Thomas Flowers, CEO of Calhoun-Liberty Employees CU (Blountstown, FL) • James Phetteplace, CEO of My Pensacola…
Cooperative CUSO CU*SOUTH recently announced that Derrick Smith has been promoted to Chief Operating Officer. “Derrick has proven to be a great resource of our CUSO team and to the credit unions we serve,” said CU*SOUTH CEO Leo Vaulin. “He has a tremendous love for credit unions, and that passion shows up in every task…
In early 2017, CU*Answers will launch the account creation phase in an automated membership opening process designed with mobile in mind. It is loaded with customizable features with identity verification, and configurable pages to provide a printable membership card and information about how to fund the account. Shortly thereafter, the account creation process will be…
When a company changes its Company ID in the ACH network, it can cause situations where the distribution transfers do not follow resulting in a headache for both credit union and member. For $34M-First Ohio Community Federal Credit Union, this was an arduous task on their previous core processing platform requiring manual copying of distributions…
Credit unions can now enjoy a customizable mobile check deposit app that includes credit union logos, branch information, advertisements, registration, pending registration, and rejected registration text, displays for account mismatches, mobile check deposit history, check deposit tips, and a pop up window that displays the deposit was successful. Assist questions and social media icons for…