eDOC Innovations, a CUSO specializing in mobile enterprise digital transaction management solutions, is pleased to announce their new partnership with Rate Reset, the industry’s leading provider of award winning, reset, recapture, pre-approval new loan and CD digital solutions, known as KNOCK KNOCK. A two-time winner of NACUSO Next Big Idea Contest, Rate Reset, provides credit…
Rocket Federal Credit Union (McGregor, TX) will be converting to CU*Answers Item Processing for their member check processing at the end of this month. As a CU*SOUTH client utilizing CU*BASE® for their core processing software, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s…
New regulations required by the Federal Reserve Bank took effect Friday, September 20. The changes require that ACH items included in the 12:00 pm ET file from the FRB have any same-day credits (transactions with the current day’s effective date) included in the file posted by 1:30 pm ET. CU*Answers began preparations for these changes…
Throughout 2019, Asterisk Intelligence, the data analytics and data warehousing team at CU*Answers, has worked diligently to expose operational data, insights, and data driven strategies to larger and more diverse audiences of credit union stakeholders. Recent analytical enhancements have integrated Analytics Booth operational Powerlines and Web Dashboards with key CU*BASE® features giving everyday users easy…
Next month CU*Answers will launch a development project that will add complex password requirements for user accounts in CU*BASE. Data security is an ever-evolving challenge and protecting member data is a priority for CU*Answers. This project expands the password complexity requirements for user accounts in CU*BASE, which will now include additional characters, case sensitivity, special…
Xtend Data Analytics has completed their first ever online credit card analysis. South Bay Credit Union was the first to benefit from the service. This study aims to redefine the way credit unions understand the members that utilize (or don’t utilize) their credit cards. In this in-depth study, credit card account holders were divided into…
The West Michigan-based cooperative CUSO, CU*Answers, is pleased to announce that they are preparing two new Custom Training Editions for two of their newest clients. Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff. Laura Welch-Vilker, VP of Client Services…
The Organizational Resource Development (ORD) department of CU*Answers completed its pilot “Good-to-Great” Leadership Development Program. On September 10, President and COO Geoff Johnson acted as a guest speaker and joined the twenty participants consisting of vice presidents and assistant vice presidents. In this final class, Johnson asked the participants about how their view of leadership…
CU*Answers Network Services (CNS) is pleased to announce that for all clients of their comprehensive managed services bundle, Complete Care, unlimited remote support will be included. “Our number one focus is to take the best care of our clients that we possibly can,” said Matt Sawtell, VP of Managed Technology Services. “Moving from a block…
CU*Answers Network Services department offers a free two-day course bi-annually to learn basic CU*Answers core product (CU*BASE® and ProDOC) installation and troubleshooting, as well as network and system management practices including reporting, security architecture and administration tools and standards. Designed for credit union IT team members who want to gain competency with the CU*Answers core…