CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the six-month statistics for alert items posted between July 1st and December 31st of 2022. In total, CU*Answers posted 131 alert items 50 of these were posted in Q3 and another 81 were posted in Q4. Breaking these figures down month-by-month, July saw 22 alerts…
West Michigan-based cooperative CUSO CU*Answers recently celebrated launching a mobile app for its 300th credit union client. In 2015, CU*Answers first announced the introduction of a new mobile application development team. Over the years, the teams has grown and evolved into the Mobile Technologies Group (MTG) known today whose Mobile App 6.0 has been extremely…
Mark Fierro, Chief Executive Officer at eDOC Innovations Inc., announced today that Karl Johnson has been appointed Chief Operating Officer of the multi-owned CUSO. Karl joined eDOC over 20 years ago as an Implementation Specialist and progressed through multiple roles in the CUSO. Since July 2017 he served as Vice President of Client Operations &…
Mark Fierro, Chief Executive Officer at eDOC Innovations Inc., announced that Joshua Jones has been appointed Chief Technology Officer at the Credit Union Service Organization. Josh has been with the company for more than twenty years previously serving as the Vice President of Research and Development where he led the day-to-day development efforts. Joshua joined…
The CU*Answers SettleMINT EFT Team converted over 750 credit card loans for Limestone Federal Credit Union to CU*BASE online credit card platform. Limestone Federal Credit Union, located in Manistique, MI, brought their credit card portfolio in-house. “One of the best benefits for credit unions moving to the online credit card platform is that their staff…
On December 8, the CU*Answers Imaging Solutions team hosted a “Conversations On…” event to discuss ITM (Interactive Teller Machine) authentication methods. “Conversations On…” is a new way for CU*Answers’ credit unions to interact with the CUSO and their peers. This new series of events hosted by CU*Answers will take traditional focus groups to a whole…
Filer Credit Union has launched a new and improved website, with a focus on user experience. The website features a chat function that allows members to easily get in touch with the credit union, as well as a mobile-friendly design. Rotating banners showcase popular products and services, and featured rates and modern icons make it…
West Michigan-based cooperative CUSO CU*Answers recently celebrated the two-year anniversary of its Innovation Center’s opening. The Innovation Center, located in Las Vegas, Nevada, was opened to provide the core data processer with a base of operations in the western United States. Lorie Morse, Vice President of Integrated Technologies & Innovation Center, moved out to Nevada…
eDOC Innovations, a leading eCommerce CUSO based in Vermont, has experienced tremendous growth brought about by its strategic partnership and focused integration with various cores and loan origination systems (LOS). To date, the CUSO has established partnership relations with at least 10 core processors and multiple LOS and other strategic partners. Several other entities are…
The CU*Answers Conversions team converted 16,578 members for Pheple Federal Credit Union to the data processor’s CU*BASE® platform in November. Pheple Federal Credit Union, located in Greensburg, PA converted from the Fiserv Galaxy platform. In addition, the $116M credit union also belongs to the rkGoBig CUSO.