In October 2012 when the NCUA announced the loan delinquency reporting change from months to days, CU*Answers, the 100% credit union-owned cooperative CUSO, started planning and preparing for the necessary updates to our software tool CU*BASE®. Implemented with the April 2013 software release, our system now calculates the actual number of days delinquent and reports…
CU*NorthWest and CU*SOUTH announced a unique new partnership model focused on collaboration in the delivery of Client Services to over 50 credit unions using the CU*BASE® core software platform. “This is an exciting adventure for our firms,” said Greg Smith, President and CEO of CU*NorthWest. “We both started out building a new kind of business…
CU*NorthWest, a credit union-owned CUSO, has promoted Kylie Trout to Manager of Service and Delivery. Trout has been a client service representative at the data processing company for three years and takes on the new role as the company grows and takes on new projects. She will manage a pool of resources both local and…
CU*NorthWest, a cooperative data processing CUSO, announced it has shipped a new Grand Opening Kit to all CU*NorthWest data processing clients at no cost. The kits provide inexpensive, high quality materials to drive the marketing of features within the CU*BASE® core processing platform and It’s Me 247 online banking. The new Grand Opening Kit will…
CU*NorthWest, a core data processing CUSO, is expecting 75% turnout at its upcoming annual Leadership Conference scheduled for June 25th-27th at the Northern Quest Resort in Spokane, Washington. CEO’s and executive team members from credit unions who process with CU*NorthWest are invited to the annual event which showcases software upgrades from the past year and…
CU*Answers, the West Michigan-based core data processor, announced that it has completed implementation of CU*BASE® GOLD Automated Operations Toolkit for Horizon Federal Credit Union (Farmington, UT). Horizon Federal Credit Union is the third self-processing partner to adopt the automation toolkit since its recent release in late 2012. “The Automated Operations Toolkit is the first product…
Harris County Federal Credit Union, located in Houston, Texas, which services over 14,000 members, recently announced that they have streamlined their operations through the automation of their nightly processing using the CU*BASE® GOLD Automated Operations Toolkit. Harris County Federal Credit Union has additionally been able to leverage this powerful new suite of tools to monitor…
CU*Answers, a CUSO headquartered in West Michigan, has promoted Jeff Miller, former Manager of Operations, to lead the CU*Answers Production Center as the new Manager of Production Center Business Development. Mr. Miller served as the Operations Manager for seven years and came to CU*Answers in 2000 with experience in the Credit Union and Financial Services…
CU*Answers, a CUSO headquartered out of West Michigan, has promoted Todd Underhill from Assistant Manager of Operations to the Manager of Operations. Mr. Underhill has been with CU*Answers since 1999 where he began as an operating technician. Since that time he has worked in Networking and as a member of the Programming Team before accepting…
On May 7, 2013, CU*Answers’ recovery teams operating from multiple locations convened to restore systems and networks hosting CU*BASE/GOLD® core processing during a recovery exercise hosted at an IBM BCRS (Business Continuity and Resiliency Services) facility. At CU*Answers, the continuity and recovery strategies for maintaining a high level of system and application uptime require multiple…