In January 2013, CU*Answers launched a new offering for clients using the CU*BASE® core system called “Just Turn it On” (JTO). JTO is a micro project management service where by the experts at CU*Answers actually complete a project of implementing a new service or product offering for clients when they simply do not have the…
CU*Answers, the 100% owned cooperative CUSO, is beginning to make preparations for this year’s 2013 CEO Strategies. CEO Strategies is a week-long event for CEOs held from November 4-8, 2013. The CUSO will host two identical sessions of CEO School and a Collaboration Workshop at their Grand Rapids location. Wednesday, November 6th is the CEO…
It was the best of times for the members and employees of two credit unions located within two miles of each other in the heart of Texas Hill Country, as Hilco FCU and Texhillco School Employees FCU converted their core data processing to CU*SOUTH. Hilco FCU serves 1200 members with assets of $10M. Hilco’s SEG…
CU*Answers, West Michigan-based core processing CUSO, announced that its Delivery Services team completed its fiscal year in September. The team managed eight new client conversions, two de novo credit unions opening their doors, ten mergers for existing CU*BASE® clients, and welcomed its first client on CU*BASE Servicer Edition in 2013. The net increase in the…
CU*Answers, the 100% credit union-owned, cooperative data processing CUSO, announced it is enhancing its CU*BASE® core data processing platform with a new Targeted Tiered Services Dashboard to help credit union managers evaluate segments of members. The dashboard is part of the 13.2 release, slated for October. “The Targeted Tiered Services Dashboard allows our credit unions…
CU*Answers, the West Michigan-based core data processor, announced that its conversion calendar for its 2013 fiscal year, ending on September 30th was complete. They said this represented the ninth consecutive year for which the calendar of new credit unions converting to the CU*BASE® platform was filled, and did not include the many incoming credit union…
As part of its on-going commitment to educating credit unions, CU*Answers, the West Michigan-based CUSO, recently announced that they will be hosting their 2013 Wisconsin Regional Training Event. The CUSO stated that since credit unions may not be able to attend the CU*Answers University Week events in Grand Rapids, Michigan, they have committed to performing…
The West-Michigan based cooperative CUSO, CU*Answers reports their on-going initiatives with their network Partners, CU*NorthWest and CU*SOUTH continues to grow. Although the three partners have always worked together to offer client support, internal and client training, as well as phone support, this year has proven an increase in collaboration between the partners. In addition to…
The West-Michigan based cooperative CUSO, CU*Answers, offers a free fraud detection service to their credit union clients. FraudNet is fraud prevention software provided through Fiserv, one of CU*Answers bill pay vendors, that detects potential fraudulent activity over the bill pay scheduled transactions. The great advantage this system is that FraudNet is detecting suspicious activity prior…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that its Show Me the Steps online instructional database had grown even further. The online help provides credit unions with step-by-step instructions on how complete various tasks in the CU*BASE® core platform. Most recently, pages were added instructing staff on how to clear a corporate check,…