CU*Answers announced its top ten software enhancements for 2013 today. These top ten were selected from experts within the company, including the CEO, the Electronic Document Strategies Manager, and the head of AuditLink division of CU*Answers Professional Services. Top on the list was the Targeted Tiered Services dashboard, which allows deep-dive analytics into a program…
CU*Answers, data processor to more than 200 credit unions nationwide, is currently finishing up a major upgrade to their core data-processing software, CU*BASE® GOLD. Among other enhancements that are part of the upgrade is a redesign of screens, including a more efficient use of space to make way for future menu options and features. For…
In an effort to drive more lending activity for its credit union owners, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it will embark on a series of quarterly outbound call campaigns beginning in February. Each campaign is designed to drive member awareness of the credit union’s loan products and rates by targeting…
Even before all of the details of a potential data breach at a national retailer were known, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, said that its Xtension Call Center had already seen a significant increase in call volumes by concerned members. The CUSO, which handles inbound member service calls for more than…
CU*Answers, data processor to more than 200 credit unions nationwide, just added 108 videos to its existing library of video tutorials. The recently added how-to videos are designed to teach CU*Answers credit union clients how to use its core data processing software, CU*BASE® GOLD. Many of the videos are interactive, so clients not only have…
At the request of their clients, the Collections team at CU*Answers, the 100% credit union-owned cooperative CUSO, has created a group to collect on recovery accounts for credit unions that do not have time to work them. CU*Answers announced it is adding its third recovery client to their base of collections clients. “We know some…
When the SettleMINT EFT team at CU*Answers, the 100% credit union-owned cooperative CUSO, was informed of the 40 million Target customers who were potential victims of a major debit/credit card breach they sprung in to action. “So that our clients could identify members who may have been affected by the breach, the SettleMINT EFT team…
With the disclosure by Targets Stores that some 40 million credit and debit cards are at risk for fraud, CU*Answers AuditLink team reminded their clients that the CU*BASE® core processing system includes tools to help them manage risk. Abnormal Activity Monitoring tools help review transaction histories and evaluate whether a member is at risk. If…
”Our fiber optic hub is down!” On Wednesday, December 11, a major communications provider in Pensacola, Florida, experienced a critical failure in their ability to deliver internet and telephone services. From 10 AM to 8 PM, internet outages spread from Pensacola to Perdido Key along the Gulf Coast. Thousands of businesses were disrupted, including Pensacola…
CU*Answers, the West Michigan-based cooperative CUSO, announced an expansion to the toolset to manage Enterprise Risk Management in their core processing system, CU*BASE® GOLD. The new features are designed to address both the increased scrutiny by regulators and exam styles as well as producing a toolset that that drives risk analysis from an operational perspective. “The…