CU*Answers, data processor to more than 200 credit unions nationwide, just added 108 videos to its existing library of video tutorials. The recently added how-to videos are designed to teach CU*Answers credit union clients how to use its core data processing software, CU*BASE® GOLD. Many of the videos are interactive, so clients not only have…
At the request of their clients, the Collections team at CU*Answers, the 100% credit union-owned cooperative CUSO, has created a group to collect on recovery accounts for credit unions that do not have time to work them. CU*Answers announced it is adding its third recovery client to their base of collections clients. “We know some…
When the SettleMINT EFT team at CU*Answers, the 100% credit union-owned cooperative CUSO, was informed of the 40 million Target customers who were potential victims of a major debit/credit card breach they sprung in to action. “So that our clients could identify members who may have been affected by the breach, the SettleMINT EFT team…
With the disclosure by Targets Stores that some 40 million credit and debit cards are at risk for fraud, CU*Answers AuditLink team reminded their clients that the CU*BASE® core processing system includes tools to help them manage risk. Abnormal Activity Monitoring tools help review transaction histories and evaluate whether a member is at risk. If…
”Our fiber optic hub is down!” On Wednesday, December 11, a major communications provider in Pensacola, Florida, experienced a critical failure in their ability to deliver internet and telephone services. From 10 AM to 8 PM, internet outages spread from Pensacola to Perdido Key along the Gulf Coast. Thousands of businesses were disrupted, including Pensacola…
CU*Answers, the West Michigan-based cooperative CUSO, announced an expansion to the toolset to manage Enterprise Risk Management in their core processing system, CU*BASE® GOLD. The new features are designed to address both the increased scrutiny by regulators and exam styles as well as producing a toolset that that drives risk analysis from an operational perspective. “The…
CU*Answers, the 100% credit union owned, cooperative data processing CUSO published its Monthly Monitor Recap, detailing implementation of project enhancements to its CU*BASE® core data processing system. “As a cooperative CUSO, our software responds to the needs of our users and owners. Every month, we recap what changes have gone in through our Monthly Monitor…
CU*Answers, the West Michigan-based CUSO, created ExamShare in 2012 as a way of eliminating the element of surprise as much as possible when regulators appear at their credit union. ExamShare is a repository of exam experiences from credit union CEOs across the country to help others keep up to date on current regulatory hot topics…
CU*Answers, the West Michigan-based CUSO, announced that its PolicySwap website added earlier in 2012 was still going strong. The site, located at http://policyswap.cuanswers.com/ was created with the goal of helping CU*Answers clients reduce each institution’s compliance cost burden. Every policy and procedure shared is reviewed by Audit Link, a part of the CU*Answers Management Services…
CU*Answers, the 100% credit union-owned cooperative CUSO, reached a milestone with its educational series “Tricks of the Trade.” In December, the CUSO released its twenty-fifth edition featuring Collections documentation. The series, which launched in May of 2011, provides tips on how to find information on a variety of topics. Whether it’s help for the processor’s…