Xtend, Inc., a Credit Union Service Organization (CUSO) located in Grand Rapids, MI, implemented Zendesk, a customer service and support portal, in 2023 with the goal to better serve its network credit unions through organized and streamlined communication strategies. Kimberley Rawl, Xtend’s People Operations and Processing Systems Manager commented that, “The transition from Outlook to…
The CU*Answers Conversions team helped launch Young Community FCU on July 15, 2024. Young Community Federal Credit Union will serve members who live, work, worship, attend school, and volunteer in Shively, a suburb of Louisville, KY. This brand-new credit union represents the first Kentucky credit union to join the CU*Answers family.
This year, Xtend Data Analytics has launched a new educational course via the CU*Answers University Course program to walk credit union clients through an entire marketing flow in CU*BASE. Through university course 4.10 – Introduction to CU*BASE Sales and Marketing Tools, Data Analytics walks clients through using dashboards to build target audience lists, using various…
Xtend Data Analytics has upgraded their use of survey communications to include “integrated surveys” within all their survey programs in 2024. Integrated surveys are a way to avoid forcing members to click on a link and fill out a survey in a separate landing page from the communication sent. When surveys are integrated, members can…
Xtend Data Analytics introduced a new product at the Xtend Leadership Conference on June 25, 2024: the Social Media Scorecard. This new product will allow credit unions using Xtend’s Social Cloud platform to analyze their social media data, share the results of their social media marketing with their teams, and form better decisions for future…
Selected for an outstanding commitment to cooperation and collaboration, Michigan Legacy Credit Union is proud to announce it has been awarded Xtend’s 2024 Randy Karnes Credit Union Collaboration of the Year Award. This prestigious award, created in 2022 by the Xtend board of directors to honor retiring CU*Answers CEO Randy Karnes, celebrates a credit union…
Xtend, a collaborative CUSO comprised of 103 cooperatives, held its annual meeting to elect two new board members. This year, two seats were open for election. Five candidates lobbied for the two open seats, and Xtend owners reappointed Jim Miles of MyUSA Credit Union for a second term. Heidi Hunt, CEO of Community West Credit…
The CU*Answers Conversions team converted over 3,500 members for Fox Federal Credit Union to the data processor’s CU*BASE® platform this month. The credit union is the first bi-coastal credit union to join the network with locations in New York and California. With its main office located in Los Angeles, CA, it brings assets totaling over…
The CU*Answers Conversions team converted 4,026 members for Casebine Community Credit Union to the data processor’s CU*BASE® platform in May. Casebine Community Credit Union located in Burlington, IA converted from the Finastra UltraData platform. The 29M credit union represents the 4th Iowa credit union to join the CU*Answers family.
The combined conversions teams at CU*Answers and CUaxis converted 5,056 members for Five Star of Maryland Federal Credit Union to the data processor’s CU*BASE® platform in May. Five Star Of Maryland FCU located in Baltimore, MD, converted from the Apex platform. The $57M credit union is the second Maryland credit union to join the CU*Answers…