CU*NorthWest, the Liberty Lake, Washington-based cooperative CUSO, announced that it recently migrated its core production and high availability environment to the latest POWER8 server technology. The CUSO is utilizing these new servers to serve credit unions across the nation shared between three group providers. Kinsey Hiett, the CU*NorthWest AVP of Operations noted: “The new IBM…
RVA Financial, formerly New Generations Federal Credit Union, recently launched a new website. The new design is responsive and has many great features such as a scrolling services section, featured rates, direct login widget for online banking, and integrated site search. This new website greatly improves member experience by providing a modern website that will…
CU*Answers, a 100% credit union-owned CUSO, held their 13th annual 2017 “CEO Strategies Week” conference last week in Grand Rapids, Michigan. CEOs from 70 credit unions and CUSOs from across the country gathered for three days of collaboration, learning, and direct peer interactions aimed specifically at credit union CEOs. The events kicked off with the…
West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that Cindy Stevens has joined the Client Services and Education team as an account executive. Laura Welch-Vilker, VP of Client Services and Education said: “Cindy has an extensive background with CU*Answers, having started on the CSR team in 1998, transitioned to the Conversions team in 2002,…
CU*Answers, in its ongoing mission to provide excellence in client education, schedules hundreds of training sessions throughout the year, highlighted by the Education Express program. “Studies have proven that the incentive to learn is at peak when a topic is current, critical, and commands attention,” said Laura Welch-Vilker, VP of Clients Services and Education. In…
CU*Answers’ Internet Retailer Support Center (IRSC) and the web & mobile developer teams have launched the Daon biometric authentication pilot to 15 credit unions and over 300 users. The new proof of concept allows members to log in to CU*Answers’ It’s Me 247 mobile app using Daon biometric authentication, including face recognition, voice recognition, fingerprint,…
Alpine Credit Union, based in Orem, UT, has adopted eDOC Innovations’ mobile enterprise digital transaction management solution, eDOCSignature mDTM®, for the convenience of their 21,000 credit union members and as an integrated part of their CMC Flex core processing platform. Kyle Parker, Alpine IT Manager, commented: “This integration has been a great solution for our…
CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, announced that it is reducing or eliminating some of its core data processing fees for credit unions with fewer than 2,000 members in an effort to help those credit unions reduce their overall expenses. These pricing changes will become effective with the release of the CUSO’s…
CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, recently assisted Farmington, Utah-based Horizon Federal Credit Union with the deployment of its new disaster recovery high availability data replication process. As part of its strategic investment in business continuity, the credit union replaced its installed IBM backup server with IBM’s latest POWER8 server. The server…
There is still time to register for the new 2018 Developer’s Help Desk Boot Camp, hosted by CU*Answers, a 100% credit union-owned data processing CUSO. “The DHD Boot Camp is a hands-on Do It Yourself experience,” said Scott Page, DHD business manager. “Unique when compared to other executive boot camps, the DHD boot camp is…