As telecommunications companies increase rates to encourage a transition away from “outdated technologies,” CU*Answers has decided to proactively sunset all legacy copper circuits by March 31, 2023. Several credit unions have already decided to terminate their MPLS data connections. Over the next several months, CU*Answers will continue working with clients to replace MPLS connections with…
CU*Answers recently announced that it has selected Cisco DUO for multifactor authentication (MFA). Cisco DUO was chosen for its security, user convenience, compatibility, and ease of deployment. “The current IT security climate demands that MFA be in place and the Cisco DUO product meets the need that is expected in the financial industry,” said Chris…
CU*Answers recently announced that Courtney Bumstead has joined the SettleMINT EFT team as an Account Executive. “I am so excited to join the team and learn more about the company,” said Bumstead. Courtney came from United Federal Credit Union and brings some EFT background with her. “We are so excited to have her join our…
Asterisk Intelligence, the data analytics and data warehousing team at CU*Answers, is excited to announce that Analytics Booth, their web based operational trending application has recently surpassed 2,800 days of historical operational data available for trending and analysis. “Analytics Booth tracks and trends thousands of credit union operational metrics each and every day,” said Thomas…
The CU*Answers SettleMINT EFT Team converted 1,166 credit card loans for Michigan United Credit Union to the CU*BASE online credit card platform. This conversion brings over the Metro North CU portfolio that Michigan United acquired in their merger and combined with their current online portfolio. “A major benefit for credit unions moving to the online…
Network Services, a division of CU*Answers, is pleased to announce the launch of its new client-facing ticketing portal. ConnectWise, the ticketing service utilized by Network Services released an updated user interface with added features and security. After review, Network Services determined it was in the best interests of both external and internal users to migrate.…
The CU*Answers Conversions team converted over 21,000 members for Transportation Federal Credit Union to the data processor’s CU*BASE® platform in August. TFCU, located in Alexandria, VA converted from the Symitar platform. The $285M credit union represents the second Virginia credit union to join the CU*Answers family.
The Mobile Technologies Group (MTG) has launched over 40 credit unions onto the MOP (Membership Opening Process) 2.0 platform that now includes further updates for credit unions. MOP 2.0 includes a new look/feel of MOP sites, along with the ability to add joint owners, control what states are opening their membership from, as well as…
OLLE (OnLine Lead Engine) is a contest generation software designed to engage your digital audience and convert their survey responses into leads for credit union users. The software provides a platform for three contest solutions, including photo contests, video contests, and survey contests. OLLE incentivizes members to tell you about their financial needs and can…
The Xtend Contact Center is currently within a beta period with phase two of the Bold360 Webchat rollout. Phase two allows credit unions to handle webchats internally via the web-based platform and offers the opportunity for Xtend to still assist with overflow and afterhours chats. “We are looking forward to a successful beta period and…