CU*Answers, the 100% credit union-owned data processing CUSO, based out of Grand Rapids, MI, held its latest Dashboard Dives session on Thursday, May 23. Attendees joined the Asterisk Intelligence team as they reviewed CU*BASE® tool #1315, Where Your Members Call. This Dashboard Dive reviewed how the tool can be used to analyze call center activity and…
Farm Bureau Family Credit Union, in Lancing, Michigan recently updated their website. The new site has a clean uncluttered design, improved functionality and enhanced rich content. Additionally, the site includes new featured rates, a direct login widget, and integrated site search. This new website greatly improves member experience by providing a modern website that will…
CU*Answers, the 100% credit union-owned data processing CUSO, held a Get Connected series with Ken Vaughn, VP of Mobile Technologies Group Product Design and Business Development. Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30-minute sessions introduce participants to CU*Answers Management Services and the…
The CU*BASE® Custom Training Edition (CTE) is a newer alternative to the shared simulated training environment (Bedrock Community CU) currently used by all CU*Answers online clients. “In April 2019, TruChoice Federal Credit Union became the first CU*BASE client to implement a Custom Training Edition (CTE) within just 30-60 days after their core conversion,” states Kasey…
The Client Services and Education team hit the ground running starting in January of this year as they expanded their support hours for clients from coast to coast. So far this year the team has provided pre-conversion training to five credit unions who have joined the CU*Answers network—roughly 560 hours total over 14 weeks! Stephanie…
CU*Answers, the 100% credit union-owned data processing CUSO, recently encouraged credit unions to order a lending scorecard. Credit unions can enhance their periodic reporting packets with a Lending Scorecard, brought to you by the Asterisk Intelligence team. Gain insights into portfolio balances, product participation, credit history, membership demographics, and more – all in a single report. Reports…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, joined hundreds of credit union executives and volunteers at the Cornerstone Credit Union League Conference in Austin, TX. It was the first time that the CUSO participated in the event, but, according to Executive Vice President of National Sales and Marketplace Development Scott Collins, “it was the first…
CU*Answers, the 100% credit union-owned cooperative CUSO, announced that Cheboygan, Michigan-based Straits Area Federal Credit Union has become its 137th owner. Straits Area FCU became the CUSO’s first credit union investor in 2019 and the 67th Michigan-based credit union to join its ownership ranks as an equal owner of the 49-year old cooperative. Scott Collins,…
AuditLink, the audit and compliance division of CU*Answers, hosted its fifth annual Conversations on Compliance event. Over fifty attendees were on site at the CUSO’s Grand Rapids, Michigan headquarters, coming from all over the country to learn about current topics related to compliance. The day’s agenda included presentations by AuditLink Manager Jim Vilker on de-risking…
Asterisk Intelligence, a data analytics team at CU*Answers, successfully concluded hosting their fourth data analytics educational event named Asterisk Intelligence Week. The 4-day event held mid-May was attended by 30 individuals from credit unions across the United States, all users of the CU*BASE® core processing software offered by CU*Answers. All sessions were free to attend…