CU*Answers, the 100% credit union owned CUSO, located in Grand Rapids, MI, is gearing up for its annual Leadership Conference June 18–20. This year’s “Unique, not Original” themed Leadership Conference is designed for CEOs and senior credit union leaders from all CU*BASE® clients. The conference provides a unique opportunity to get together with peers and…
CU*Answers, the 100% credit-union owned cooperative CUSO, recently held a Collections Roundtable Recap on Tuesday, May 21. The Roundtable Recap web conference reviewed hot topics discussed at the most recent Collections Roundtable held previously on May 7th. The training event offered an open discussion on collections laws, internal procedures, and CU*BASE® collections tools. To learn…
CU*Answers, headquartered in Grand Rapids, MI, hosted their monthly webinar series, Get Connected, with the Esteban Camargo, Manager of Communications and Content Marketing. Esteban joined Julie Gessner to discuss Esteban’s role at CU*Answers as well as the marketing and communications solutions that CU*Answers can offer your credit union. If you missed the session, a video…
CU*Answers, the 100% credit-union owned core data processor, returned this year to the CONNECT 2019 Annual Convention & Expo hosted by the Pennsylvania Credit Union Association. The event was held at the Hershey Lodge May 15-17 in Hershey, Pennsylvania. CU*Answers reached out to all credit unions attending and invited them to stop by their table…
CU*Answers, the 100% credit union-owned data processing CUSO, based out of Grand Rapids, MI, held its latest Dashboard Dives session on Thursday, May 23. Attendees joined the Asterisk Intelligence team as they reviewed CU*BASE® tool #1315, Where Your Members Call. This Dashboard Dive reviewed how the tool can be used to analyze call center activity and…
Farm Bureau Family Credit Union, in Lancing, Michigan recently updated their website. The new site has a clean uncluttered design, improved functionality and enhanced rich content. Additionally, the site includes new featured rates, a direct login widget, and integrated site search. This new website greatly improves member experience by providing a modern website that will…
CU*Answers, the 100% credit union-owned data processing CUSO, held a Get Connected series with Ken Vaughn, VP of Mobile Technologies Group Product Design and Business Development. Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30-minute sessions introduce participants to CU*Answers Management Services and the…
The CU*BASE® Custom Training Edition (CTE) is a newer alternative to the shared simulated training environment (Bedrock Community CU) currently used by all CU*Answers online clients. “In April 2019, TruChoice Federal Credit Union became the first CU*BASE client to implement a Custom Training Edition (CTE) within just 30-60 days after their core conversion,” states Kasey…
The Client Services and Education team hit the ground running starting in January of this year as they expanded their support hours for clients from coast to coast. So far this year the team has provided pre-conversion training to five credit unions who have joined the CU*Answers network—roughly 560 hours total over 14 weeks! Stephanie…
CU*Answers, the 100% credit union-owned data processing CUSO, recently encouraged credit unions to order a lending scorecard. Credit unions can enhance their periodic reporting packets with a Lending Scorecard, brought to you by the Asterisk Intelligence team. Gain insights into portfolio balances, product participation, credit history, membership demographics, and more – all in a single report. Reports…