CU*Answers, the West-Michigan based cooperative CUSO, updated their flagship product CU*BASE® to version 19.10 on October 20, 2019 for their online clients, adding features that offer convenience, improved functionality, and powerful analytics. Kasey Woodhead, assistant manager of Client Services and Education explains, “Featured updates include the ability to update collateral records with the Kelly Blue…
AuditLink, the audit and compliance division of CU*Answers, hosted their Conversations on Compliance event in Columbus, Ohio in September. About a dozen credit unions from the surrounding central Ohio area attended the event, converging on Pathways Financial Credit Union which provided the venue and was a most accommodating host. Aptly named, the approach to these…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next free Learning Café session for Tuesday, October 22nd from 2:30 PM – 3:30 PM ET. Nicole Cooper of the SettleMINT EFT team will discuss changes to the credit card ordering workflow for multiple-PAN clients. This process is will be a part of the upcoming…
CU*Answers, the 100% credit-union owned cooperative CUSO, announced the 2020 Cooperative Campaign, a marketing opportunity for participating credit unions to have a low maintenance, inexpensive, and professional digital marketing solution. These monthly campaigns give the capability for credit unions to increase membership size, let members know about products and services, as well as other marketing…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that Mishawaka, Indiana-based TLCU Financial becomes the newest equal owner on October 31st. By securing an ownership block of shares, TLCU Financial became the first credit union to become an owner during the CUSO’s 2020 fiscal year. Scott Collins, EVP of national sales and marketplace development for…
CU*Answers, the 100% credit union-owned data processing CUSO, attended the 85th Kentucky Credit Union League Annual Convention in Lexington, KY for the first time ever. In addition to networking with over 150 credit union attendees, CU*Answers also participated in the opening dinner & entertainment on Wednesday night. As CU*Answers enters its 50th year, it was…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that as of October 7, the Client Services and Education Team has promoted team members within their team. Monica Boguszewski, Client Service Representative II, has been promoted to Account Executive. Jenn Baker, Client Service Representative I, has been promoted to Client Service Representative II. VP Laura Welch-Vilker…
The Client Services and Education Team of cooperative CUSO CU*Answers recently celebrated the retirement of Martha Anderson-Ford who worked as an account executive since 2017. “Martha has been a valued member of the Client Services and Education Team since she joined, cleaning up our guidebooks and best practices, escalation procedures, transition documentation, all while assisting…
In mid-September 2019, the North Central Area Credit Union team was visited by the Earnings Edge and Lender*VP teams from CU*Answers to help them assess their overall operations and to identify pieces of the CU*BASE software suite that may not be currently used by the credit union. This is facilitated through a tune-up offering that…
Congratulations to AdventHealth Credit Union on their new website launch! Their site has a very clean and professional feel, with several handy features for its members. The credit union added a mega menu to organize all their products and services, as well as a modern login widget for online banking. The landing page features themed…