CU*Answers continues to put a focus on utilizing tools geared toward monitoring and improving the performance of both its IBM POWER i system and the code written within the programming department. One of the main products, iDoctor for IBM i, is a suite of performance tools that can be used to collect, investigate and analyze performance…
For those credit unions looking to take their business continuity program to the next level, including key vendors and service providers in recovery testing and exercises is a win-win scenario. That was the experience for the team at Alpena Alcona Area Credit Union (located in Alpena, MI) when they partnered with CUSO and core processor,…
This January, the Writing Team at CU*Answers restarted its “Remember This” campaign. This monthly communication is designed to reignite interest in software implemented from prior CU*BASE® releases. CU*BASE, CU*Answers’ core software solution, is updated in two major and several minor releases each year. Because of the breadth of software implemented each year, the Writing Team…
On January 2nd, 2019, West Michigan-based cooperative CUSO CU*Answers announced the extension of the Client Services support hours making it possible to contact a client service representative from as early as 7:30 AM ET until midnight. Prior to the shift change, the Client Services and Education team had a client service representative on call, but…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the sixth month average send rate for Client News emails sent from August 1 through December 31 of 2019. In total, CU*Answers sent out 358 Client News emails, a decrease of 54 items from the 412 Client News emails sent out during the same time…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the sixth month statistics for alert items posted between July 1 and December 31 of 2019. In total, CU*Answers posted 171 alert items – 83 of these were posted in Q3 and 88 were posted in Q4. Breaking these figures down month-by-month, July and August…
The VantageScore model was introduced in 2006 and developed by the three credit bureaus: Equifax, Experian, and TransUnion. It works differently than the FICO model where it uses an identical algorithm at all three of them. If each bureau had the same trade lines reported, the score would be identical from bureau to bureau. Beginning…
Cooperate core processing CUSO CU*Answers announced that $20M Hamilton, Ohio-based AllWealth Federal Credit Union recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution. AllWealth Federal Credit Union CEO Kim Eads said: “AllWealth Federal Credit Union is delighted to be working with CU*Answers for…
CU*Answers has begun development of a new reputation-based decision model. CLR Path – an acronym for “Consumer Lending on Reputation” pronounced “clear” – is a new in-house decision model that takes a look at a member’s status and relationship with the credit union to help determine a loan approval decision. With CLR Path, credit unions…
This fall CU*Answers launched a major initiative to rethink the future of teller platforms from a big-picture, strategic point of view. One project under that initiative is to create a new format for teller receipts produced by CU*BASE®. In the long term, this project will not only build a completely native solution for preparing, printing,…