West Michigan-based cooperative CUSO CU*Answers recently announced that the Client Services and Education Team has hired Abigail Mater as the new receptionist/administrative assistant. Laura Welch-Vilker, VP of Client Services and Education, said: “We look forward to how our newest addition will strengthen the team. She has proven to be a quicker learner and is doing…
CU*Answers has officially opened the nomination process for its annual stockholder election, that will occur on Wednesday, June 17th. Each year the 100% credit union-owned CUSO holds an annual election for opportunities to run for a seat on its board of directors. The meeting will take place at the JW Marriott in Grand Rapids, Michigan…
Northern Colorado Credit Union, in Greeley, CO, recently launched a new website. The new design is responsive and has many great features such as a branch and ATM locator, an alert bar, featured rates, and integrated site search. This new website greatly improves member experience by providing a modern website that will work on any…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently announced their plans to rebrand the Monthly Monitor Recap document. The Monthly Monitor Recap, which was published to the CU*Answers website at the start of each month, detailed various feature projects including vendor enhancements, changes to CU*BASE and other core software products. In late 2019, discussions…
The March mobile app Cooperative Campaign is now available for purchase in the CU*Answers store. Credit unions can let members know that they can have quick and easy access to their accounts with the credit union’s convenient mobile app. Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) work with…
On January 22, 2020, CU*Answers held its 8th annual corporate “Continuity Awareness Day”. This all-staff event is an essential component of their business continuity and incident response programs. “This year’s theme is ‘Planning and Responding to Disruptions in a 24/7 Business Environment,’” said Jim Lawrence, Vice President of Business Continuity. “Every planned system maintenance task,…
West Michigan-based cooperative CUSO CU*Answers recently published updated versions of three Exercise for Success booklets. The booklets cover topics related to member service, teller, and loan processes for CU*BASE®. Updated booklets can be downloaded through the CU*Answers Client Services and Education store page. These documents allow the Client Services and Education team to provide additional…
CU*Answers announced that custom requests being submitted and projects being completed by its Developer’s Help Desk (DHD) continue to grow. During the first fiscal quarter of 2020, 88 custom projects were fully completed, which represented nearly 4,300 programming hours. 160 custom project requests were submitted, which represented an increase of 9% from the previous quarter.…
eNotices allow the credit union to send an electronic version of a printed notice to the member. This is a great way to avoid the costly postage associated with sending a notice via regular post and is also a service many members will be glad to have in this age of computer usage. The CU*Answers…
The CU*Answers’ Mobile Technologies Group will have a major focus for 2020 to build the foundation of APIs both within CU*Answers applications and in partnership with external vendor/partner applications. API development for CU*Answers is an important step in revolutionizing the ability to be flexible in providing data in a secure but streamlined manner. Once an…