The Lender*VP Collections team at CU*Answers has added a returning client to their list bringing the current total to twenty-three. The $12 million credit union based in Michigan has over 1,700 members. “We are excited to see that credit unions know the importance of managing their collections portfolio,” said Jerry Collins, the collections team manager.…
On April 7, 2020, CU*Answers published and announced the gap analysis report detailing the results of the spring high-availability rollover test performed from March 8th through March 15th. During the rollover event, live production for CU*BASE is redirected from systems at the primary data center in Grand Rapids, MI, to identical systems at the secondary…
MidUSA Credit Union (Middletown, OH) recently announced the launch of their new website. The website has a modern striped design featuring large banners for promotions, featured rates, featured products, member feedback and current news all on the home page. The site looks great on phones, tablets, laptops and desktop computers. MidUSA is excited to provide…
CU*Answers announced that $109M Harlingen, Texas-based Rio Grande Valley Credit Union recently executed a contract to change its existing core data processing platform to CU*BASE®, the CUSO’s flagship solution. Over 16,300 Rio Grande Valley Credit Union members will be converted in April 2021. Rio Grande Valley Credit Union CEO Missy Morrow said: “When you know…
West Michigan-based cooperative CUSO CU*Answers recently announced that it had created and is now offering a free “We Are Open” marketing campaign to all credit unions nationwide. The marketing campaign is designed for credit unions still operating their branch drive-thrus, letting members know that despite the current national emergency their credit union is still there…
Each year CU*Answers, a 100% credit union-owned CUSO, holds an annual election for opportunities to run for a seat on their board of directors. The CUSO has officially closed the nomination process for their 2020 annual stockholder election, which will be held on June 17. The meeting will take place at the JW Marriott in…
Santa Barbara County Federal Credit Union (Santa Barbara, CA) recently converted to CU*Answers Item Processing for their Member Check Processing. As a core CU*BASE client of CU*NorthWest, the credit union receives unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform! The credit union…
The CU*Answers SettleMINT EFT Team converted 1,439 credit card loans for AdventHealth Credit Union to CU*BASE online credit card platform. AdventHealth Credit Union, located in Altamonte Springs, FL, brought their credit card portfolio in-house. “This will provide benefits to members like allowing them easier real-time access to their available funds including real time payments,” said…
In a collaborative project, CU*Answers, Inc., the Grand Rapids, Michigan-based cooperative CUSO, worked closely with technicians from Falmouth, Maine-based Cumberland County Federal Credit Union and Yankton, South Dakota-based data center CUSO Site-Four, to complete the installation of new IBM POWER9 core servers to run the credit union’s core operations. The production server was deployed at…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next free Education Express webinar will be held on Monday, April 13th from 3:00 – 3:30 PM ET. This month’s focus is “Member Trackers in CU*BASE”. Join the manager of the Collections and Conversions Contact Center team to learn more about using member trackers in…