In a collaborative project, CU*Answers, Inc., the Grand Rapids, Michigan-based cooperative CUSO, worked closely with technicians from Falmouth, Maine-based Cumberland County Federal Credit Union and Yankton, South Dakota-based data center CUSO Site-Four, to complete the installation of new IBM POWER9 core servers to run the credit union’s core operations. The production server was deployed at…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next free Education Express webinar will be held on Monday, April 13th from 3:00 – 3:30 PM ET. This month’s focus is “Member Trackers in CU*BASE”. Join the manager of the Collections and Conversions Contact Center team to learn more about using member trackers in…
CU*Answers and Payveris, have partnered to provide a fully integrated Person-to-Person (P2P) payment experience for credit unions and their members. This is a standalone P2P offering that allows members the freedom to pay anyone. This service can be used in both It’s Me 247 online and mobile web banking. Building Trades Federal Credit Union became…
CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the first Teller/Member Services day, a 4-hour web conference training course covering topics including teller processing, member services, and teller balancing research. Sixty-seven people attended the first training session for this new offering which will be held six times per year. Lani Lowing, Education Team…
CU*Answers recently announced that its Developer’s Help Desk (DHD) has completed 88 custom projects during its first fiscal quarter, including 3 new third-party vendor integrations. These vendor integrations included: Sageworks (Abrigo) – CU*Answers has developed a daily data file extract to be delivered, which may include loan, collections and deposit data. Suntell – CU*Answers has…
West Michigan-based cooperative CUSO CU*Answers recently published two OnDemand videos to promote teller processing and employee security. These updated videos will assist clients in how to train and easily navigate through teller and employee security and pairs nicely with the Show Me the Step videos series. Visit the OnDemand website to watch these updated courses.
Randy Karnes, CEO of CU*Answers for the past 25 years, is doing his part to help develop active and engaged executives for the company’s future. Karnes, who will retire in 2022, has begun a program to explore what it means to be an executive within the cooperative culture that’s driven CU*Answers success since 1970. The…
The CU*Answers SettleMINT EFT Team converted 1,227 credit card loans for H.P.C. Credit Union to CU*BASE online credit card platform. H.P.C. Credit Union, located in Alpena, MI, brought their credit card portfolio in-house. “One benefit for credit unions moving to the online credit card platforms is that their members are allowed to make real time…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2020 e‑statement contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit unions…
Asterisk Intelligence, a data analytics team at CU*Answers, successfully concluded hosting their first 2020 event named Asterisk Intelligence Week, held in February. The 4-day event is open to users of CU*Answers’ CU*BASE core processing software and was attended by 29 individuals from credit unions across the United States. All sessions were free and included a…