CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the second Teller/Member Services Day. The 4-hour training course covers topics including teller processing, member services, and teller balancing research. Twenty-seven people attended the first training session for this new offering which will be held six times per year. Lani Lowing, Education Team Lead stated,…
FOCUS Credit Union, in Wauwatosa, WI recently updated their website. The new site has a clean responsive design, improved functionality and enhanced rich content. Additionally, the site includes new featured products, direct login widget dropdown, and integrated site search. This new website greatly improves member experience by providing a modern website that will work on…
CU*Answers, the 100% credit union-owned data processing CUSO, announced its next free Learning Café session for Tuesday, April 28th from 10 – 11 AM ET. The Client Services and Education Team will discuss the CU*BASE® on-demand, one-time posting feature of posting paychecks a day early to members’ accounts. Once activated, employees can post members’ pending…
The CARES Act, introduced by Congress in March in response to the financial hardships incurred as a result of the current pandemic, was created in part to provide funds to small businesses. The Paycheck Protection Program (PPP) is one that credit unions can participate in as of way of helping business members. The PPP loans…
On April 6, 2020, CU*Answers presented a complimentary web-based educational course for credit unions to assist them in planning for and responding to a cybersecurity incident response. This webinar is one of many offered to all credit unions throughout the year as part of CU*Answers University. “Conducting an effective response to any incident requires a…
The Lender*VP Collections team at CU*Answers has added a returning client to their list bringing the current total to twenty-three. The $12 million credit union based in Michigan has over 1,700 members. “We are excited to see that credit unions know the importance of managing their collections portfolio,” said Jerry Collins, the collections team manager.…
On April 7, 2020, CU*Answers published and announced the gap analysis report detailing the results of the spring high-availability rollover test performed from March 8th through March 15th. During the rollover event, live production for CU*BASE is redirected from systems at the primary data center in Grand Rapids, MI, to identical systems at the secondary…
MidUSA Credit Union (Middletown, OH) recently announced the launch of their new website. The website has a modern striped design featuring large banners for promotions, featured rates, featured products, member feedback and current news all on the home page. The site looks great on phones, tablets, laptops and desktop computers. MidUSA is excited to provide…
CU*Answers announced that $109M Harlingen, Texas-based Rio Grande Valley Credit Union recently executed a contract to change its existing core data processing platform to CU*BASE®, the CUSO’s flagship solution. Over 16,300 Rio Grande Valley Credit Union members will be converted in April 2021. Rio Grande Valley Credit Union CEO Missy Morrow said: “When you know…
West Michigan-based cooperative CUSO CU*Answers recently announced that it had created and is now offering a free “We Are Open” marketing campaign to all credit unions nationwide. The marketing campaign is designed for credit unions still operating their branch drive-thrus, letting members know that despite the current national emergency their credit union is still there…